Essential Duties and Responsibilities:
- Receive incoming emails and Iron Mountain tickets and assign them to appropriate group level in ServiceNow (20,388+ new tickets annually)
- Perform document and batch data entry of SF2809/2810 forms into DPRW system (3,942+ items annually, 1 hour per item)
- Enter batch documents into the DPRS System for Tier One processing
- Identify returned mail from Iron Mountain tickets and update M indicator in Mainframe applications (1,632+ items annually)
- Process federal health insurance enrollments, payments, and adjustments
- Review and process enrollment-related changes accurately and timely
- Reprint coupons and process online updates as needed
- Gather supporting documentation and establish indicators as required
- Thoroughly review incoming emails and Iron Mountain tickets to assign in ServiceNow on appropriate templates for Insurance Group
- Using data from source documents, enter DPRS/DPRW Systems batches and/or online updates
- Plan and organize work to meet rigorous deadlines and defined metrics
Required Qualifications:
- High school diploma or equivalent
- Minimum 6 months to 1 years’ experience with data entry, form processing, or administrative processing
- Proficiency using Microsoft Office Suite applications (Outlook, Excel, Word)
- Strong attention to detail and accuracy when processing federal forms
- Ability to learn and navigate government systems (DPRS, DPRW, Mainframe applications)
- Knowledge of and ability to use automated tracking systems such as ServiceNow or Remedy
- Knowledge of and ability to use automated systems to enter data
- Strong organizational skills and ability to meet rigorous deadlines
- Effective communication skills, both orally and in writing
- Ability to work in a diverse team to achieve results and meet expectations
Preferred Qualifications:
- Experience processing federal benefits forms or similar government documents
- Knowledge of federal health insurance programs (FEHB)
- Experience with batch processing and high-volume data entry environments
- Familiarity with Iron Mountain document management services
- Background in insurance, benefits processing, or administrative document management
- Preferred knowledge of processing enrollments, payments and adjustments using an automated system
Pay: $14.30 - $14.35 per hour
Work Location: In person
