The position performs complex, specialized human resources duties in support of the HR Manager, Assistant HR Manager, and departmental supervisors and staff, with primary responsibility for personnel administration, timekeeping oversight, and HR process support. The role supports the application of established HR policies, procedures, and benefit programs by assisting supervisors and employees in resolving personnel and payroll-related matters within defined guidelines.
This position supports staffing and personnel management functions for over 675 employees, including coordination of benefits, performance evaluations, position and personnel actions, payroll and timekeeping changes, leave administration, and promotions. The position prepares and analyzes reports related to staffing levels, career progression and eligibility, certification requirements, leave balances, and payroll expenditures to support departmental planning and decision-making.
In addition, the position is responsible for administration of the departmental Commercial Driver’s License (CDL) program, including maintenance of required records, coordination of drug and alcohol testing, and tracking of employee licensing and certification requirements to support adherence to applicable regulatory and program requirements.
The position regularly handles sensitive and confidential information and serves as a central point of contact for HR, payroll, and process-related matters in the absence of the HR Manager or Assistant HR Manager. The role also serves as the primary point of contact for Facilities Services employees requiring assistance with retirement documentation and related processes.
Employee Benefits:
Provides comprehensive written and verbal guidance to Facilities Services employees regarding benefit eligibility, enrollment processes, required documentation, and applicable deadlines.
Coordinates with University of Tennessee Payroll, Retirement and Benefits to research and respond to employee inquiries related to benefit coverage, costs, and plan options.
Assists employees with the completion and submission of retirement applications and facilitates communication with Tennessee Consolidated Retirement System (TCRS) to obtain benefit estimates and resolve retirement-related inquiries.
Collaborates with internal and external partners to coordinate and deliver educational sessions that inform employees of available benefit programs and resources.
Communicates benefit program information to employees, including eligibility, coverage options, and enrollment requirements for University and State-sponsored plans.
Promotes awareness and utilization of employee support programs, including Employee Assistance Program (EAP), Emotional Wellbeing Solutions (EWS), PerkSpot, Hinge Health, and other wellness initiatives.
Serves as a primary point of contact for employee questions regarding HR policies and programs, including Workers’ Compensation, Family and Medical Leave, Sick Leave Bank, Paid Parental Leave, and other leave and benefit-related matters; provides guidance and facilitates referrals to appropriate central offices such as Risk Management and Human Resources.
Provides individualized support to employees during open enrollment periods, ensuring timely and accurate completion of benefit elections.
Develops and delivers the insurance and retirement components of Facilities Services new employee orientation, including detailed presentations on health, dental, vision, life, and disability insurance plans, as well as retirement plan options such as TCRS and ORP.
Required Qualifications:
- Education :
- Experience:
- Required Knowledge, Skills, Abilities:
- Knowledge of departmental policies and procedures, with the ability to apply them equitably and confidentially.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for managing communications and documentation.
- Interpersonal and Listening Skills: Excellent communication skills with the ability to calmly manage stressful situations while maintaining professional relationships.
- Organizational Skills: Strong organizational abilities to manage tasks efficiently and accurately, with attention to detail.
- Adaptability: Skill in adjusting to changes in the work environment and workflows with flexibility.
- Professionalism: Ability to represent the department in a highly professional manner during internal and external interactions.
- Self-Motivation: Demonstrated ability to work independently, take initiative, and drive projects without constant supervision.
- Conflict Management: Ability to manage conflicts calmly and effectively, ensuring equitable resolutions while applying department policies.
- Other Conditions: Valid Driver’s license
Preferred Qualifications
- Bachelor’s degree in human resource management or business administration preferred
- Three years of experience in Human Resources.
Knowledge of DASH
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Work Location
- University of Tennessee – Knoxville, TN Campus
- This is an on-site position
Compensation and Benefits
About The College/Department/Division
UT Facilities Services is responsible for the care and keeping of more than 300 facilities and utilities systems in and around Knoxville. As the University of Tennessee Knoxville’s largest non-academic department, team members are responsible for facilities maintenance and repair, custodial needs, landscaping and lawncare, utility work, in-house and capital construction projects, facilities planning and design, environmental initiatives, pest control, campus event services, and facilities administration functions for both the flagship campus and the agricultural institute. The Facilities Services staff provides around-the-clock coverage to ensure students, staff, faculty, and fans have a consistent and positive experience every time they step foot on Rocky Top.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
