Position Title: Volunteer Engagement Program Manager
Reports To: Executive Admin.
FLSA Status: Exempt - FT
Kids In Need Foundation (KINF) is a national not-for-profit organization dedicated to creating equitable learning environments for underserved students and teachers across the U.S. Our mission is to ensure that every Pre-K–12 student has the essential tools and resources they need to succeed in school. Through our distribution of school supplies, support for teachers, and investment in educational initiatives, we strive to make a meaningful impact on the lives of teachers and students across the country. As we continue to expand our reach and deepen our impact, we are seeking a talented, self-driven Volunteer Engagement Program Manager to join our high-performing team.
Position Overview
At Kids In Need Foundation, our volunteer partners do more than enrich our work – they ground us to our mission of providing essential support and supplies to under-resourced students and teachers. The Volunteer Engagement Manager position is an integral part of the Volunteer Engagement team, executing a best-in-class experience for volunteers at our Little Canada, Minnesota headquarters. This position requires experience managing a dynamic team in a fast-paced setting with proven exemplary customer service experience and excellent communication skills. This role fosters cross departmental collaboration in many ways including but not limited to; ensuring volunteer workflows directly support current supply chain and distribution schedules; coordinating volunteers to support the Teacher Resource Center; working with all departments to help lead skills-based opportunities; and creating opportunity for a volunteer to donor pipeline.
Key Responsibilities
Volunteer Strategy and Program Development
Develop and implement a scalable volunteer recruitment and engagement strategy aligned with KINF’s mission and growth goals
Identify opportunities to increase and expand volunteer participation across corporate, community, and individual audiences
Build a structured volunteer program that supports both ongoing operations and special initiatives and events
Track and analyze volunteer engagement metrics (participation, retention, impact) to inform program growth
Volunteer Experience and Engagement
Serve as the primary point of contact for volunteers, creating a welcoming, mission-driven experience
Design volunteer experiences that connect participants to KINF’s impact and deepen engagement
Lead orientation and on-site engagement, ensuring volunteers understand their role in supporting students and teachers
Build systems for communication, scheduling, and follow-up to strengthen long-term relationships
Event Coordination and Execution
Plan and manage public and private group volunteer events, including corporate volunteer engagements
Coordinate logistics for large-scale volunteer activities such as backpack builds, supply sorting, and packing events
Ensure events are well-organized, efficient, and aligned with operational needs and timelines
Collaborate with Impact Partnerships to support corporate engagement opportunities tied to volunteerism
Operations and Fulfillment Support
Partner closely with Operations and Fulfillment teams to align volunteer activities with real-time inventory and distribution needs
Support execution of supply packing, sorting, and distribution efforts through volunteer coordination
Work with the Minnesota Teacher Resource Center team to ensure volunteers are effectively integrated into daily operations
Translate operational needs into clear, actionable volunteer tasks
Cross-Functional Collaboration
Collaborate with Impact Partnerships to support donor and corporate volunteer engagement opportunities
Partner with Mission Impact to ensure volunteer work aligns with program priorities and community needs
Coordinate with Marketing and Communications (as applicable) to share volunteer stories and impact
Collaborate with Accounting and Finance to establish and manage department/team budget
Other duties
This job description is intended to describe the general nature and level of work performed and is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as needed to meet organizational needs.
Minimum Qualifications:
A combination of education and experience typically attained through bachelor’s degree and a minimum of 5-7 years’ experience in volunteer recruitment and management
Proven experience leading and supervising a team in a mission driven organization
Exceptional customer service, problem solving, and communication skills
Possess a high degree of cultural awareness and respect
Willingness to work occasional evening/weekend events and spend approximately 5-10% of work time attending volunteer engagement/management conferences/seminars
Passion for KINF’s mission and commitment to creating meaningful community experiences
Familiarity with volunteer management systems or CRM tools
Experience collaborating across teams such as mission impact, operations, and partnerships
Physical Demands:
Ability to lift and move up to typically up to 30 pounds, and spend time standing or moving throughout the volunteer area
Moderate noise level
May include extensive use of computer, keyboard and mouse
Use pallet jack to move products around
Ability to travel to events 2-3 times a year
Compensation & Benefits
Salary range:
Benefits:
Health, dental, vision, basic life, and AD&D insurance
401(k) retirement with up to 5% match
Paid time off (PTO), floating holidays, and 11 paid holidays
