About Casa Pasha
Casa Pasha is an upscale dining and cocktail destination built around exceptional hospitality, elevated cuisine, and memorable experiences. We believe outstanding service is what transforms a great meal into an unforgettable evening.
We are seeking an experienced and hospitality-driven Service Manager to join our opening leadership team and help establish the service culture that will define Casa Pasha from day one.
Position Summary
The Service Manager is responsible for leading all front-of-house service operations and ensuring every guest receives an exceptional experience. This role focuses on staff development, service standards, guest satisfaction, operational execution, and creating a culture of hospitality throughout the restaurant.
The ideal candidate is a floor leader first—someone who thrives in the dining room, coaches in real time, develops people, and leads by example.
Responsibilities
Guest Experience & Hospitality
- Lead the guest experience from arrival through departure.
- Ensure all guests receive attentive, personalized, and memorable service.
- Actively engage with guests throughout service and build relationships with regular patrons.
- Address guest concerns professionally and proactively.
- Create service recovery solutions that exceed guest expectations.
- Foster a culture where hospitality is prioritized above simply completing tasks.
Leadership & Team Development
- Recruit, interview, onboard, and train front-of-house team members.
- Conduct pre-shift meetings and ongoing service education.
- Coach employees in real time to maintain service standards.
- Provide performance feedback and conduct evaluations.
- Support career development and growth opportunities for team members.
- Hold team members accountable to company policies and standards.
Service Standards & Operations
- Maintain and enforce Casa Pasha's steps of service and hospitality standards.
- Monitor table touches, service timing, food delivery, and overall guest satisfaction.
- Ensure dining room appearance, cleanliness, and organization meet expectations.
- Oversee service flow and coordinate with hosts, bartenders, servers, and kitchen leadership.
- Assist with opening, closing, and daily operational procedures.
- Ensure all side work and operational duties are completed properly.
Financial & Business Performance
- Manage labor costs and scheduling efficiency.
- Monitor sales performance and guest feedback.
- Assist in achieving restaurant profitability goals.
- Support beverage, food, and dessert sales initiatives.
- Help maintain strong employee retention and team morale.
Communication & Collaboration
- Work closely with ownership, chefs, kitchen leadership, and bar management.
- Communicate operational needs and service opportunities effectively.
- Help ensure smooth communication between front and back of house.
- Participate in management meetings and strategic planning discussions.
Qualifications
- Minimum 3 years of restaurant management experience preferred.
- Experience in upscale dining, fine dining, luxury hospitality, or high-volume restaurants strongly preferred.
- Strong understanding of service standards and guest experience management.
- Proven ability to train, mentor, and lead teams.
- Excellent communication, organizational, and problem-solving skills.
- Ability to remain calm and effective under pressure.
- Availability for evenings, weekends, and holidays.
What We're Looking For
- Passion for hospitality and guest experience.
- Strong leadership presence.
- Exceptional emotional intelligence.
- Professionalism and accountability.
- Ability to coach and inspire team members.
- High attention to detail.
- Team-first mindset.
- Someone who genuinely enjoys being on the floor and interacting with guests.
Performance Expectations
Successful Service Managers at Casa Pasha will:
- Consistently maintain exceptional guest satisfaction.
- Develop and retain high-performing service teams.
- Uphold all service and hospitality standards.
- Create a positive and accountable team culture.
- Ensure seamless communication between departments.
- Help establish Casa Pasha as a premier hospitality destination in the market.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Opportunity to be part of an exciting restaurant opening.
- Career growth and advancement opportunities.
- Employee dining discounts.
- Ongoing leadership and hospitality development.
Join Our Opening Team
At Casa Pasha, we believe hospitality is our product. We are seeking a leader who understands that exceptional service is built through training, accountability, consistency, and genuine care for both guests and team members.
If you are passionate about developing people, creating unforgettable guest experiences, and helping build a hospitality culture from the ground up, we would love to meet you.
Casa Pasha is an equal opportunity employer committed to fostering a welcoming and inclusive environment for all guests and team members.
Pay: $53,473.94 - $64,398.72 per year
Work Location: In person
