Founded in 1995, Rx3 Compounding Pharmacy was established on a few simple philosophies: employ highly trained and certified staff, produce only the highest quality products possible, and treat each patient like family.
We currently have an opening for a licensed Retail and Shipping Technician and looking for a strong partner that will help us continue to grow and provide exceptional service.
Description of Position (Hours: Monday - Friday; 9am - 6pm)
This is a fast paced, customer facing retail pharmacy environment. The selected candidate will assist the pharmacist in filling and dispensing prescriptions, take refill orders via the phone, perform data entry, adjudicate prescription claims, dispense and re-order medication as needed.
Key Responsibilities
Shipping & Fulfillment
- Package and ship prescription orders accurately and efficiently
- Ensure all packages meet quality and safety standards
- Track and manage daily outgoing shipments
- Maintain organization and cleanliness in the shipping area
- Assist in inventory tracking and restocking supplies
Customer Service
- Answer incoming phone calls and respond to voicemails in a timely and professional manner
- Provide updates on order status, shipping details, and general pharmacy inquiries
- Communicate with patients and providers to resolve issues quickly and accurately
- Maintain accurate customer records and notes in pharmacy systems
- Collaborate with pharmacy staff to ensure smooth workflow
Qualifications
Required:
- High school diploma or GED
- 1+ years of experience in shipping/fulfillment, customer service, or a related role
- Strong attention to detail and organizational skills
- Comfortable handling multiple tasks in a fast-paced environment
- Excellent verbal communication and phone etiquette
- Basic computer skills and ability to learn pharmacy software
Preferred:
- Experience in a pharmacy, healthcare, or regulated environment
- Knowledge of HIPAA and patient privacy standards
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
