Sales Audit Specialist – Key Responsibilities
General Duties
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Respond to customer inquiries regarding account details, invoices, tickets, statements, and billing issues.
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Run and clear daily sales exceptions; release tickets for billing.
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Generate and review various daily reports.
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Process invoice corrections and offline credits (MRAs).
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Manage donation accounts: secure approvals, enter parent orders, submit MRAs, and perform month-end cleanup.
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Conduct weekly cash detail reviews and resolve discrepancies with locations.
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Investigate and resolve cash/credit account variances.
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Submit account clearings via ServiceNow.
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Maintain and monitor tax-exempt records and ensure proper exemption handling by area.
Credit Department Support
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Facilitate credit adjustments by gathering information, securing sales approval, processing adjustments, and communicating corrections to customers.
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Coordinate with the credit department and sales to resolve discrepancies and process approved adjustments.
Sales & Plant Support
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Process ticket changes submitted by sales or plant locations.
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Collaborate with sales to resolve exceptions.
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Support plants with haul reports and rate inquiries.
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Assist Office Managers with stockpile variance resolution during month-end.
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Submit product requests as needed.
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Monitor exempt orders and ensure valid certificates are on file.
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Provide guidance on handling returned loads, out-of-spec materials, and other operational issues.
Finance Collaboration
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Assist with internal self-audits and external audits.
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Support month-end close activities.
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Maintain records in compliance with Record Retention and MM policies.
District-Specific Responsibilities (if no Office Manager is present)
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Order and manage office supplies.
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Coordinate office lunches as needed.
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Reconcile PCard transactions monthly.
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Handle district-specific billing items (e.g., rail, barge, ship, transfers).
Minimum Education and Experience
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High school diploma, GED, or equivalent experience
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1+ year related experience
Knowledge, Skills, and Abilities
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Data Entry
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Time Management
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Problem solving
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Detail orientated
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Communication Skills
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Confidentiality
