Operations Manager/General Manager — Local Cleaning Company
A locally owned cleaning and home services company in the Fernandina Beach / Amelia Island / Yulee area is seeking an experienced Operations Manager to oversee and improve the day-to-day operations of the business.
This is a confidential hiring process for an established local company. Additional company details will be shared with qualified candidates during the interview process.
About the Role
We are looking for a hands-on operations leader who can manage the daily flow of the cleaning business. This includes scheduling, cleaner coordination, job preparation, quality control, client communication related to active jobs, field inspections, and making sure work is completed properly and professionally.
The owner will continue to handle sales, marketing, advertising, business development, and overall company growth strategy. This role is focused on operations: making sure the jobs that are sold are scheduled, staffed, executed, inspected, and completed to company standards. New business sales will be something this position may take on at a later time once operations are
The right person will help bring structure, accountability, consistency, and organization to the business.
Key Responsibilities
- Manage the day-to-day cleaning schedule.
- Coordinate residential, commercial, deep clean, move-in/move-out, recurring, and special project jobs.
- Make sure each job is properly staffed and prepared.
- Ensure cleaners have clear job notes, checklists, access instructions, supplies, and expectations.
- Communicate with clients regarding scheduled jobs, access, timing, scope, changes, and service-related questions.
- Support, coordinate, and help manage cleaners or cleaning contractors.
- Help recruit, onboard, train, and hold cleaners accountable.
- Inspect work and help maintain company quality standards.
- Handle callouts, reschedules, job changes, cleaner issues, and client concerns professionally.
- Track job completion, labor time, job issues, quality concerns, and client feedback.
- Help improve systems for scheduling, job preparation, cleaner communication, quality control, and job follow-up.
- Bring solutions and recommendations to improve daily operations.
What This Role Is Not
This is not primarily a sales or marketing role. The owner will handle marketing, advertising, lead generation, growth strategy, and larger business development efforts until operations and processes are stablized.
This role is for someone who can take ownership of operations and make sure the business runs smoothly after jobs are booked.
Ideal Candidate
The right person for this role is:
- Organized
- Dependable
- Accountable
- Hands-on
- Detail-oriented
- Good with people
- Comfortable leading cleaners
- Comfortable holding others accountable
- Calm under pressure
- Strong with scheduling and follow-through
- Able to inspect work in the field
- Able to communicate clearly with clients and cleaners
- Able to solve problems without needing to be micromanaged
Experience Preferred
Prior experience in cleaning, janitorial services, hospitality, property management, vacation rentals, maintenance, restoration, home services, or another field service business is strongly preferred.
Candidates should have experience managing people, schedules, service work, field operations, client issues, or crews.
Schedule
This is generally a Monday through Friday position during normal business hours. However, this is a hands-on operations leadership role, and the right person must be flexible when needed, especially during the initial period of getting the business more structured and organized.
There may be times when additional hours, early starts, late afternoons, inspections, client needs, staffing issues, larger jobs, or occasional weekend support are required. The goal is to stabilize the operation, improve systems, reduce last-minute problems, and make the business run more smoothly over time.
We are looking for someone with an ownership mindset — someone who understands that, in a service business, we sometimes have to do what needs to be done to take care of clients, support the team, and keep the operation moving in the right direction.
Compensation
Compensation will depend on experience, ability, and fit for the role. The position will include a base salary, with the potential for performance-based bonuses tied to operational improvement, cleaner accountability, client satisfaction, job quality, efficiency, growth and reduced callbacks.
To Apply
Please submit your resume and a brief message explaining your relevant experience managing operations, schedules, people, crews, service work, or field-based teams.
Pay: $47,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
Application Question(s):
- Have you ever led a team through operational change? How did you get buy-in?
- Describe a process or SOP you personally created and implemented. What problem did it solve?
Work Location: In person
