Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
The Employee Benefit Account Coordinator/COBRA Administrator supports our clients by providing exceptional service to their employees. The Account Coordinator will handle member inquiries, benefit questions, eligibility, COBRA administration, and other administrative service-related functions.
How you'll make an impact
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Support client retention by maintaining a positive image with clients and members.
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Assists in answering member inquiries through the Customer Care Center email inbox.
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Answer telephone calls from clients and employees regarding employee benefits.
- Manage all member eligibility (add/term/changes) with carriers and their enrollment portals.
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Perform administrative tasks as well as address member inquiries with all types of employee benefit programs, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Accounts.
- Assist members with navigating insurance carrier and TPA portals. Establish portal connections with new carriers.
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Enter accurate client information into agency management system and export data as needed.
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Provide COBRA Administration and produce COBRA letters to members as needed.
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Actively engage in learning; study industry trends. Seek out self-directed learning to increase industry knowledge.
About You
Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.
Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
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Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
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Competitive compensation
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Comprehensive benefits programs designed to support your well-being
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Career development opportunities and ongoing learning
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A collaborative, people-first culture with accessible leadership
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The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
