DESCRIPTION
The Greeter is responsible for providing excellent guest service by engaging the guest, taking orders, efficiently delivering food and accepting payment. This position is critical to Bagger Daves; the cashier impacts the restaurant by supporting team members, and “Makin Regulars” by ensuring that our guests feel welcomed when they enter our restaurants.
GUEST
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Our mission is to create a dining experience where we are “Makin Regulars” out of every guest we serve.
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Informs guests of specials and/or promotions, answers questions and makes suggestions when asked.
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Uses up-selling techniques with every guest to enhance experience.
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Addresses guest concerns and informs Manager.
TEAM
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Promotes excellence, cooperation and teamwork within the company.
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Supports and assists team members.
OPERATIONS
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Sets-up, maintains and operates the front counter and condiment stands.
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Checks guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.
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Adheres to standardized portion sizes, quality standards and department rules and procedures.
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Follows the cashier sequence of service excellence.
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Answers the telephone and responds to inquiries with enthusiasm.
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Takes drink and food orders and accurately inputs into register system.
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Ensures the correct drinks and food ordered are delivered to the guest.
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Collects payment and makes correct change or processes credit card transactions.
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Practices safe food handling and cleanliness standards at all times.
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Bags and manages takeout orders – checks for accuracy.
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Maintains clean and orderly cashier area.
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Thanks guests as they leave and solicit feedback about the quality of the service.
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Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations..
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Ensures PCI credit card compliance.
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Guest service mentality; has a genuine desire to serve the customer.
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Strong verbal communication and listening skills.
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Self starter who is energetic and flexible.
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Maintains a calm, tactful demeanor when dealing with difficult situations
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Prioritizes responsibilities and achieves results through multi-tasking.
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Forms strong working relationships within team.
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Identifies additional tasks to be completed and willingly assists others.
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Follows direction with focused attention.
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Basic knowledge of beer, wine and spirits and standard drink recipes required.
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Minimum one year of experience in a customer service position preferred.
- Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.
