ORDER MANAGEMENT COORDINATOR
Position Summary
Icelandirect is seeking a highly organized and detail-oriented Order Management Coordinator to join our growing operations team. This role serves as the critical link between Sales, Customers, and Operations, ensuring customer orders are accurately entered, validated, confirmed, and released for production.
The ideal candidate enjoys working in a fast-paced manufacturing environment, has strong customer service and administrative skills, and takes pride in ensuring orders move through the system accurately and efficiently.
Key Responsibilities
Receive and review customer purchase orders.
Validate pricing, quantities, lead times, and order requirements.
Create and maintain Sales Orders and Work Orders within the ERP system.
Prepare and distribute customer order confirmations.
Coordinate revisions and updates requested by customers or Sales.
Monitor order readiness and ensure all requirements are met prior to release.
Coordinate pre-payment requirements with customers and Accounting.
Follow up on customer approvals, documentation, and outstanding requirements.
Maintain accurate customer records and supporting documentation.
Work closely with Sales Coordinators, Accounting, Purchasing, Production, and QA to support order execution.
Communicate professionally with customers regarding order-related questions and updates.
Qualifications2+ years of experience in customer service, order entry, sales support, manufacturing administration, or related fields.
Manufacturing, supply chain, or ERP experience preferred.
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office, particularly Excel.
Why Join Icelandirect?
Growing and stable manufacturing organization.
Opportunity for advancement and cross-functional exposure.
Collaborative team environment.
Competitive compensation and benefits package.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
