Overview
Schedule:
Monday – Friday, 8:00 AM – 4:30 PM (Onsite)
Location:
Riley Outpatient Center
The primary focus of this role is providing phone coverage while supporting patient scheduling and delivering excellent customer service. This position serves as a key point of contact, coordinating with patients, nurses, and providers to ensure efficient and accurate scheduling.
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Provide high-quality customer service through phone-based support
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Schedule patient appointments and coordinate with clinical staff (nurses and providers)
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Answer incoming calls and direct patients and visitors appropriately
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Facilitate patient flow from point of entry to destination in a timely and professional manner
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Obtain and verify patient demographic and financial information to ensure accuracy and maximize reimbursement
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Explain departmental policies, procedures, and charges to patients
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Collect payments as required
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Experience with UKG, Cerner, and/or Epic preferred
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Strong customer service and communication skills
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Ability to manage high-volume phone activity effectively
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Knowledge of medical terminology, clinical practices, and insurance processes preferred
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High School Diploma or GED required
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Prior experience in a healthcare setting preferred
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Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
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Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
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Basic proficiency in MS Office (Word, PowerPoint, Excel).
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
