Position Summary:
The Neon Kitty Concession Worker is responsible for providing outstanding guest service in a fast-paced retail food and beverage environment. This position supports daily operations by stocking and merchandising retail snacks and beverages, processing sales transactions, maintaining cleanliness and food safety standards, and preparing grab-and-go food items. Responsibilities include light food preparation such as reheating, assembling, packaging, labeling, and displaying food products according to company recipes and health department guidelines. The Concession Worker ensures guests receive friendly, efficient service while helping maintain a clean, organized, and fully stocked bodega that delivers a convenient and enjoyable experience.
Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and procedures.
3. Provide friendly, prompt, and professional guest service while assisting customers with product selections and purchases.
4. Operate point-of-sale (POS) systems, process cash and credit card transactions, and maintain accurate cash handling procedures.
5. Stock, replenish, and merchandise snacks, beverages, grab-and-go foods, and retail products to maintain an attractive sales floor.
6. Prepare food items including instant ramen noodles and steamed dumplings. Using approved procedures, including reheating, assembling, portioning, packaging, labeling, and displaying products.
7. Monitor product quality, freshness, temperatures, and expiration dates; remove and report products that do not meet quality standards.
8. Maintain compliance with all food safety, sanitation, health department, and company standards.
9. Clean and sanitize food preparation areas, equipment, display cases, counters, shelves, and guest areas.
10. Receive, organize, rotate, and store inventory using First-In, First-Out (FIFO) methods.
11. Monitor stock levels and communicate inventory, product, and supply needs to leadership.
12. Assist with opening and closing duties, including stocking, cleaning, cash reconciliation, and securing work areas.
13. Maintain a clean, organized, and safe work environment for guests and team members.
14. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
