Essential Duties and Responsibilities
- Direct and oversee daily operations of the Security Department to maintain a safe and secure environment for guests and team members
- Supervise, lead, coach, and develop Security Supervisors and Security Officers in a 24/7 operational environment
- Develop, implement, and monitor security policies, procedures, and operational standards to protect casino assets and ensure regulatory compliance
- Oversee incident response, investigations, and report documentation involving guest concerns, disturbances, safety issues, and violations of company policies or laws
- Ensure accurate and timely completion of daily reports, logs, investigations, and required department documentation
- Monitor and manage alarm systems, key control programs, surveillance coordination, and security equipment
- Conduct and verify completion of exterior patrols, parking lot checks, and property inspections
- Manage staffing schedules, shift assignments, and labor coverage while minimizing overtime and maintaining operational efficiency
- Collaborate with leadership to prepare and administer departmental budgets, staffing plans, and operational initiatives
- Conduct recruitment, interviewing, hiring, onboarding, training, coaching, and performance evaluations for security personnel
- Support corrective action, accountability, and professional development efforts within the department
- Maintain communication with the Tribal Gaming Commission regarding bans, exclusions, licensing, and compliance matters
- Ensure enforcement of departmental appearance standards, policies, procedures, and professional conduct expectations
- Promote positive guest relations and reinforce exceptional guest service throughout security operations
- Recommend and coordinate emergency preparedness, safety, and response training for security and non-security departments
- Establish tracking measures, reporting tools, and performance metrics to communicate operational results to executive leadership
- Maintain a visible leadership presence while fostering a respectful, efficient, and team-oriented work environment
- Communicate clearly and professionally with guests, team members, vendors, regulators, and executive leadership
- Analyze situations quickly and make sound operational decisions in a fast-paced, high-visibility casino environment
- Perform all other duties as assigned
Required Qualifications
- Working knowledge of standard computer applications and reporting systems
- Strong leadership, organizational, and team development skills
- Ability to maintain confidentiality and exercise sound judgment
- Strong verbal and written communication skills
- Proven critical-thinking and problem-solving abilities
- Ability to work independently and collaboratively with minimal supervision
- Ability to manage multiple priorities in a fast-paced casino environment
- Flexibility to work varying shifts, schedules, weekends, holidays, and operational needs
- Ability to stand, walk, and sit for extended periods and lift up to 30–40 pounds
- Professional appearance and leadership presence required
Education and Experience
- Minimum of five (5) years of supervisory or management experience in casino security, law enforcement, or a related field
- Current First Aid and CPR certification preferred
- Prior casino or gaming experience preferred
Nothing in this job description alters the at-will nature of employment or creates a contract of employment. Acorn Ridge Casino reserves the right to modify, revoke, or change this job description at any time.
Must be 21-yrs or older to work at Acorn Ridge Casino.
The Security Manager is responsible for overseeing all casino security operations to ensure the safety of guests, team members, and organizational assets while maintaining compliance with gaming regulations, company policies, and legal requirements. This role provides leadership to Security Supervisors and Security Officers, oversees daily department operations, manages investigations and emergency response efforts, and promotes a professional, guest-focused, and safety-driven environment throughout the
property.
