PET PARENT RELATIONS MANAGER JOB DESCRIPTION
CORE COMPETENCIES
- Fully understands the Dogtopia daycare and boarding model
- Ability to effectively explain the benefits of Dogtopia’s services
- Ability to close the deal – sell passes and memberships
- Completion of onboarding
QUALIFICATIONS
- Must love dogs
- Sales and Customer service experience
- Ability to work flexible hours
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills
- Able to work within a structure, but to think and act flexibly when needed
PERSONAL CHARACTERISTICS
- Proactive- results focused, self-starter
- Intense, restless, driving
- Emotionally intelligent
- Multi-tasker
- People/relationship focus
- Extroverted, warm, enthusiastic
- Persuasive selling style
SALES INITIATIVES
- Plan and manage the Social Media campaign(s)
- Determine and effectively manage the digital spend for the center
- Establish and maintain the guerilla marketing effort for the center
- Implement and manage the Tier 1 marketing campaign
- Manage the referral program
- Conduct the 11-stop tour to prospective pet parents at the meet and greet
- Manage the communications between prospective leads and the center
o All calls answered within 3 rings
o All voicemails answered within 2 hours of receipt – 12 hours if received after business hours
o Emails responded to within 2 hours of receipt – 12 hours if received after business hours
- Achieve agreed upon sales targets and outcomes within scheduled timeframe
- Follow daily schedule for position
- Follow Meet & Greet Booking Flow Chart
- Follow lead management process
- Maintain the weekly Marketing program
CUSTOMER SERVICE & PRESENTATION
- Practice the 3 S’s (smile, story and satisfaction)
- Complete Pet Parents new client forms
- Be knowledgeable on pricing and services
- Answer all questions/concerns/complaints with urgency and care
ENJOY your team!
GROW your team!
And PLAY to your fullest potential
As the Pet Parent Relations Manager you are responsible to work with Pet Parents and team members to ensure our customer
experience sets the highest standards and satisfaction, while growing the number of dogs in the facility.
