Job Summary
We are seeking a dynamic and compassionate Dental Patient Coordinator to join our vibrant dental practice. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to treatment coordination. Your energetic approach and attention to detail will help foster positive patient relationships, streamline administrative processes, and support the overall efficiency of our office. This position offers an exciting opportunity to combine excellent customer service with clinical support, making a meaningful difference in our patients’ oral health journeys.
Responsibilities
- Greet patients warmly and manage front desk operations with enthusiasm, including answering phones and scheduling appointments using Softdent.
- Verify patient insurance coverage, process collections, and handle health insurance inquiries with thorough knowledge of HIPAA regulations and health information management standards.
- Review and update patient medical records accurately, ensuring compliance with clinical confidentiality policies and documentation review procedures.
- Assist with billing, coding (CPT, ICD-9, ICD-10), and care plan documentation to facilitate smooth reimbursement processes for insurance providers.
- Coordinate patient flow efficiently by managing appointment calendars, confirming upcoming visits, and rescheduling as needed using dental clinic experience and office management skills.
- Provide exceptional patient service by addressing questions about health insurance benefits, treatment plans, or billing concerns with professionalism and clarity.
- Maintain organized filing systems for medical records and ensure all electronic health records (EHR) are accurately updated in compliance with HIPAA standards.
- Support clinical staff by preparing patient charts, managing medical records requests, and assisting with administrative tasks such as typing reports or data entry using Microsoft Office tools.
Qualifications
- Proven experience in a dental office setting .
- Demonstrated proficiency in medical coding (CPT), billing processes, and health insurance procedures.
- Excellent communication skills with phone etiquette expertise; bilingual abilities are highly desirable to serve diverse patient populations.
- Strong organizational skills with attention to detail in documentation review, filing, and managing electronic health records.
- Familiarity with clinical confidentiality policies and healthcare regulations such as HIPAA is essential.
- Prior clinic experience involving medical administrative support or front desk responsibilities is preferred.
- Competent computer skills including typing (10 key), Microsoft Office applications, and proficiency in EMR/EHR management software.
- Ability to multitask effectively in a fast-paced environment while maintaining a friendly demeanor that enhances patient satisfaction.
Join our team where your energy makes a difference! We’re dedicated to creating an engaging workplace that values your skills while supporting your professional growth in dental healthcare administration.
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Opportunities for advancement
- Paid time off
Work Location: In person
