Position Summary
The Operations Manager assists the General Manager in overseeing the day-to-day operations of the hotel to ensure exceptional guest service, efficient operations, and compliance with brand standards. This role provides leadership to front desk, housekeeping, breakfast, and maintenance teams while supporting revenue performance, labor management, and guest satisfaction.
The Operations Manager acts as a key leader on property and serves as Manager on Duty when the General Manager is not present.
Key Responsibilities
- Support daily hotel operations and assist the General Manager
- Supervise front desk, housekeeping, breakfast, and maintenance teams
- Ensure high levels of guest satisfaction and resolve guest concerns
- Monitor labor schedules and assist with staffing and training
- Maintain compliance with IHG brand standards and company policies
- Act as Manager on Duty when needed
Qualifications
- 2+ years of hotel supervisory or management experience preferred
- Strong leadership and guest service skills
- Ability to work flexible schedules including weekends and holidays
- Experience with hotel property management systems is a plus
What We Offer
- Benefits
- Growth opportunities within hotel management
- Supportive team environment
Job Type: Full-time
Pay: From $70,304.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Hotel Operations: 1 year (Required)
Work Location: In person
