About us
Ali'i Resorts is a small, locally-owned and operated business in Kihei, HI. We are professional, agile, innovative and our goal is to provide our guests with a memorable vacation experience.
Our work environment includes:
- Modern office setting
- Growth opportunities
Job Summary:
The Rental Manager oversees all home services within their assigned portfolio of properties. This role ensures the optimal performance of properties by maximizing guest satisfaction, owner satisfaction, and prompt issue resolution. The Rental Manager collaborates with marketing, reservations, housekeeping, maintenance, accounting, and operations teams to deliver a world-class hospitality experience. Success in this role requires strong coordination, communication, delegation, and problem-solving skills. Flexibility and responsiveness are essential traits for this position.
Key Responsibilities:
Performance & Guest Experience:
- Ensure high levels of guest satisfaction through excellent housekeeping and property management.
- Proactively prevent and resolve guest issues.
- Maintain high property review scores.
Owner Relations:
- Serve as the primary liaison for property owners, addressing concerns and maintaining satisfaction.
- Maintain regular oral and written communication with owners and vendors.
- Adjust services as needed based on owner preferences and special requests within program parameters.
Association of Apartment Owner (AOAO) Relations:
- Work effectively with homeowner associations to resolve issues, support their rules, and operate within their guidelines.
- Attend annual meetings when possible to stay informed and maintain positive relationships.
- Be familiar with the rules and regulations set by the AOAO and its board via ownership.
Operational Oversight:
- Oversee property-related housekeeping and maintenance operations to ensure seamless guest experiences.
- Collaborate with the Front Office Coordinator on occupancy management.
- Communicate clearly and consistently with the Front Office on tasks, meetings (for scheduling of the day), and team building.
- Maintain proper inventory and pricing strategies.
- Monitor the office phone system and assist reservations staff as needed.
- Enforce company policies and values.
Financial & Revenue Management:
- Implement revenue management strategies to maximize property performance.
- Maintain payroll, expenses, and overhead within budgetary guidelines.
- Attract and acquire new clients to expand the company’s portfolio.
Additional Responsibilities:
- Ensure proper use of vendors and external service providers.
- Maintain the highest level of confidentiality.
- Be available for on-call responsibilities outside of regular working hours.
- Work flexible hours and days as needed to meet business demands.
- Other duties as assigned.
Success Metrics:
- High owner and guest satisfaction scores.
- Strong communication and teamwork within the company.
- Integrity in all interactions.
- Low percentage of guest-reported issues upon arrival.
- Effective housekeeping and maintenance oversight.
- Adherence to company financial and operational goals.
Other duties as necessary.....
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you currently live on Maui? (REQUIRED) Please do not apply if you are not already residing on the island of Maui.
- Do you have your own vehicle AND a valid driver's license? (REQUIRED)
Experience:
- Management: 1 year (Preferred)
Work Location: In person
