The Dale House Cafe has been closed for renovations for a little over a year, and we are excited to be getting closer to reopening! Will you be a part of our team, welcoming visitors in to a new chapter of Dale House history?
position overview
The Dale House Cafe Supervisor is responsible for facilitating daily operations and ensuring visitors receive exceptional customer at the Dale House Cafe. The main responsibilities of the Supervisor include acting as manager on duty as required and maintaining cleanliness and food safety standards.
essential functions
- Serving as manager on duty. MOD responsibilities include but are not limited to:
- Opening Dale House by following standard opening procedures
- Overseeing daily operations at the Dale House and making sure they have the necessary resources for the day
- Being aware of groups, events, programs, weather, and other situations that may arise and affect the workplace. Maintain flexibility in managing appropriate responses to each as necessary
- Closing Dale House by following standard closing procedures
Maintain a high standard of professionalism while supporting Dale House operations. Duties include:
- Directing associates through correct procedures for storing resupply
- Instructing and assisting with packaging products for sale and maintaining cleanliness standards throughout the shift
- Creating nightly cash deposits
- Securing all cash according to standard procedures
Follow all health and food safety standards and requirements per Virginia code, including but not limited to:
- Working with Assistant Manager to plan and execute cleaning responsibilities
- Complying with all health and safety standards pertaining to food and beverage preparation and storage
Ensure a positive and memorable experience for visitors through the following:
- Taking an active role in front-line duties to ensure smooth daily operations
- Engaging visitors with a welcoming and efficient point-of-sale service that includes detailed attention to all cafe procedures including conducting sales and preparing beverages and food
- Providing visitors with information on the history of Jamestown, the Dale House, the historical park, our unique public/private partnership, exhibits and artifacts, visitor amenities, and daily tour and program offerings
- Keeping the cafe displays stocked and organized
- Resolving customer concerns escalated above the associate level
Build a strong team using an entrepreneurial approach and a shared vision of outstanding customer service.
- Modeling exemplary behavior for Dale House Cafe Associates through action
- Following training procedures to properly onboard new associates
- Providing the Director with feedback on Associates’ performance
Provide support to the Assistant Manager and the Director by completing additional tasks as assigned.
Pay: $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
