Overview
We are looking for an HVAC Dispatcher & Sales Coordinator who can serve as the heartbeat of our office. You will be a main point of contact for our field technicians, and a key driver of small-scale sales (like tracking repair parts, and solidifying replacement leads).
If you’re organized, calm under pressure, naturally friendly, and enjoy turning customer calls into long-term business, you’ll fit right in.
Responsibilities
- Dispatching & Customer Service (~60%)
- Technician Coordinating: Dispatch field technicians efficiently using our scheduling software, ensuring all jobs are invoices correctly, and forms are fully completed.
- Status Updates: Keep customers updated on technician arrival times so they’re never left waiting and wondering.
- Sales & Account Management (~40%)
- Sales Conversion: Turn replacement leads into sales.
- Follow-Ups: Follow up on all leads, tracking equipment orders for installs and repairs sold.
- Lead Handoffs: Identify when a system is candidate for replacement and schedule an estimator/sales rep for a full quote.
Skills
- Experience: 1–3 years in dispatching, customer service, or retail sales (experience in HVAC, plumbing, electrical, or home services is a big plus, but not required—we will train the right person).
- Communication: Exceptional phone etiquette with an active-listening mindset. You know how to reassure an anxious customer whose AC just died in July.
- Tech Savvy: Comfortable navigating scheduling/CRM software and Google Suite/Microsoft Office. Service Titan experience a plus.
- Multi-Tasking: Ability to manage phone lines, technician messages, and dispatch maps simultaneously without losing details.
- Sales Comfort: You enjoy talking to people, offering solutions, and don't mind asking for the sale when it helps the customer.
What We Offer
- Competitive Pay: Hourly base pay for experience.
- Incentives: Performance bonuses for maintenance plan sales and lead conversions.
- Benefits: Health Insurance, PTO, Paid Holidays.
- Work Culture: A friendly, family-oriented work environment where your work directly impacts the company’s success and growth.
Join us in a role that energizes your career by combining logistical expertise with customer-focused sales support! We’re dedicated to fostering a collaborative environment where your organizational talents can shine while contributing to our mission of seamless transportation solutions.
Pay: $18.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
