Position Description:
Customer Service Representative (CSR) – Drayage / Pier Order Entry
Join a Leader in Port & Drayage Transportation
SalSon Logistics is seeking a detail-oriented and highly organized Customer Service Representative (CSR) – Drayage/Order Entry to support our fast-paced Newark Port operations. This position plays a critical role in ensuring container movements are entered accurately, scheduled efficiently, and communicated effectively between customers, dispatch, and operations.
If you thrive in a transportation environment and enjoy working with customers while keeping freight moving, we'd like to hear from you.
Position Summary
The CSR – Drayage/Order Entry position is responsible for the accurate entry and management of pier and port-related container orders. This role works closely with customers, dispatchers, and operations teams to ensure timely movement of freight throughout the Port of Newark and surrounding terminals.
This is not a traditional customer service role. The primary focus is pier order management, container tracking, appointment coordination, and order entry within a drayage environment.
Essential Responsibilities
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Enter and process customer drayage orders accurately and efficiently.
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Monitor container availability and terminal activity.
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Coordinate appointments and delivery schedules with customers and operations.
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Verify shipping instructions, container numbers, and delivery requirements.
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Communicate order updates, delays, and exceptions to customers.
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Track container movements from port pickup through final delivery.
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Maintain accurate records within transportation management systems.
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Work closely with dispatch, drivers, and operations personnel to ensure service commitments are met.
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Resolve customer inquiries related to container status, scheduling, and deliveries.
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Assist with documentation and administrative support for drayage operations.
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Qualifications
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Previous customer service, transportation, logistics, or drayage experience preferred.
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Experience with order entry in a transportation or supply chain environment.
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Strong attention to detail and organizational skills.
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Ability to multitask and prioritize in a fast-paced environment.
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Excellent communication and customer service skills.
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Proficiency with Microsoft Office and data entry systems.
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Experience working with ports, terminals, container freight, or drayage operations is highly preferred.
Why SalSon?
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Established industry leader in transportation and logistics.
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Stable, growing organization with nationwide operations.
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Collaborative team environment.
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Opportunity for advancement and professional growth.
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Competitive compensation and benefits package.
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Medical, Dental, Vision, Life Insurance, and 401(k).
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Paid Time Off and Holiday Pay.
Location: Newark, NJ
Position Type: Full-Time
Department: Drayage Operations
Ready to join a company that keeps America's supply chain moving? Apply today and become part of the SalSon Logistics team.
