Role Overview
The Front Desk Coordinator serves as the primary point of contact for IDEA Insurance, ensuring a professional, welcoming, and highly organized front office experience. This role is responsible for the smooth execution of daily reception and administrative operations, while supporting overall office readiness and cross-functional coordination.
Key Responsibilities
- Welcome and assist visitors, clients, brokers, and agents while delivering exceptional customer service.
- Answer and route incoming calls, emails, and inquiries professionally.
- Maintain an organized, professional reception area and ensure office supplies are stocked.
- Provide administrative support, including scheduling, document management, and onboarding preparation.
- Coordinate with vendors for office maintenance and operational needs.
- Support cross-functional teams (Operations, Sales, Marketing, HR, and IT) with day-to-day administrative tasks.
- Assist with company meetings, events, and special projects.
- Represent the company's culture and values through professionalism and excellent service.
Qualifications
- High school diploma required; Associate's or Bachelor's degree preferred.
- 1+ year of experience in front desk, administrative, customer service, or office support roles.
- Bilingual English/Spanish required
- Strong communication, organization, and multitasking skills.
- Proficient with Google Workspace and/or Microsoft Office.
- Experience with Mac OS is a plus.
- Professional appearance, positive attitude, and strong customer service mindset.
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Language:
- English (Required)
- Spanish (Required)
Location:
- Orlando, FL 32819 (Required)
Ability to Commute:
- Orlando, FL 32819 (Required)
Work Location: In person
