Overview
Join our dynamic healthcare support team as a Medical Call Center Representative! In this vital role, you will be the first point of contact for patients and healthcare providers, delivering exceptional customer service through efficient phone communication and data management. Your energetic approach and technical proficiency will help streamline patient inquiries, schedule appointments, and provide vital information about health insurance and medical services. This position offers an exciting opportunity to make a positive impact on patient experiences while working in a fast-paced, supportive environment.
Duties
- Manage high-volume inbound and outbound calls with professionalism, courtesy, and enthusiasm.
- Assist patients with appointment scheduling, rescheduling, or cancellations using electronic health records (EHR) systems.
- Provide clear information regarding health insurance coverage, billing procedures, and medical terminology to clients.
- Document all interactions accurately through data entry and maintain comprehensive records in electronic health record (EHR) systems.
- Address patient inquiries related to healthcare services, provider availability, or general health information with problem-solving skills.
- Utilize multilingual skills to communicate effectively with diverse patient populations when applicable.
- Follow phone etiquette standards to ensure a positive experience for every caller while adhering to confidentiality protocols.
Qualifications
- Proven experience in call center operations or customer service within a healthcare setting is preferred.
- Strong computer skills with proficiency in Microsoft Office applications and electronic health records (EHR/EHR management).
- Excellent communication skills in English; bilingual abilities are a plus for serving diverse communities.
- Knowledge of medical terminology, health insurance processes, and healthcare support procedures.
- Demonstrated ability to handle phone call management efficiently while maintaining professionalism under pressure.
- Technical proficiency with data entry, typing accuracy, and familiarity with healthcare software systems.
- Exceptional customer service problem-solving skills combined with strong phone etiquette and active listening abilities.
Join us to be part of a dedicated team committed to delivering outstanding client services through energetic engagement and expert support!
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
