Sales Associate – Wilmington, NC
Do you enjoy helping people, solving problems, and creating positive customer experiences? We're looking for a friendly and energetic Sales Associate to join our team in Wilmington, NC. The main focus of this role is face-to-face customer sales — engaging customers directly, helping them find the right products, and guiding them through their purchase.
About the Role
As a Sales Associate, you'll spend most of your time on the sales floor engaging customers in person, identifying their needs, and recommending products. You'll also support checkout and light stocking duties as needed. Your goal is to ensure every face-to-face interaction is handled professionally, efficiently, and with a customer-first mindset that drives sales.
What You'll Do
Customer Support & Sales (Primary Focus)
- Greet and engage customers in person in a friendly and professional manner
- Identify customer needs and recommend suitable products or services
- Provide accurate information regarding products, pricing, and promotions
- Guide customers through product comparisons and purchasing decisions
- Build strong customer relationships through genuine, face-to-face engagement
- Resolve customer concerns and complaints promptly and professionally
Cashiering & Register Duties
- Accurately scan and ring up items using the POS system
- Process payments (cash, card, mobile, gift cards) and handle change correctly
- Process returns, exchanges, and refunds according to store policy
- Maintain an accurate cash drawer and balance it at the start/end of shift
Light Stocking & Floor Support
- Stock, organize, and merchandise products on the sales floor as needed
- Keep the sales floor and checkout area clean, organized, and presentable
- Assist with price checks, item lookups, and coupon/discount application
- Monitor stock levels on the floor and report shortages to the team
Team Collaboration
- Work closely with team members and management to support customer needs
- Share feedback and suggestions to improve the customer sales experience
- Participate in training and professional development opportunities
What We're Looking For
- Excellent verbal communication and in-person interpersonal skills
- Strong customer service and relationship-building abilities
- Comfortable approaching and engaging customers face to face
- Ability to handle cash and basic math accurately
- Comfortable using a POS system and learning new software
- Strong attention to detail and ability to multitask in a fast-paced environment
- Reliable, punctual, and able to stand for extended periods
- Ability to work independently and as part of a team
Previous experience in retail sales, customer service, or cashiering is preferred but not required. Training will be provided for motivated candidates.
What's In It For You
- Competitive hourly pay plus sales incentives
- Paid training and onboarding support
- Flexible scheduling options
- Stable hours with full-time and part-time opportunities available
- Supportive management and collaborative team environment
- Career growth and advancement opportunities
- Employee recognition and performance-based incentives
Ready to Apply?
If you enjoy engaging customers face to face and making a positive impact through sales and service, we'd love to hear from you. Submit your resume and availability today. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Start your next opportunity as a Sales Associate in Wilmington, NC today.
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
Work Location: In person
