Classification:
Non-Exempt / Hourly
Job Type:
Full-Time
Location:
West County St. Louis - Ellisville, MO
Reports To:
West County Location Operations Officer
ABOUT US:
FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.
JOB SUMMARY:
A Personal Banker I processes all transactions accurately and efficiently in accordance with established policies and procedures. The successful Personal Banker I will be the “frontline” of our bank and plays a fundamental role in achieving our customer satisfaction and revenue growth objectives by cross-selling bank products and services. A Personal Banker I should have a professional appearance, customer-focused attitude and should be courteous, efficient, helpful, accurate, eager to learn and friendly.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Accurately process a high volume of customer transactions, including deposits, withdrawals, loan payments, transfers, check cashing, and other routine teller transactions in accordance with bank policies and procedures.
- Verify endorsements, signatures, negotiability, account balances, and required identification prior to processing transactions.
- Receive, count, verify, and disburse currency and coin while maintaining balancing standards.
- Maintain, balance, and reconcile an assigned cash drawer, including vault buys and sells, currency and coin orders, and cash recycler transactions where applicable.
- Process commercial and consumer night deposits, bank-by-mail transactions, and currency and coin exchange requests.
- Assist customers with safe deposit box access in accordance with established procedures.
- Issue cashier’s checks, money order, prepaid cards, and other official bank instruments.
- Process miscellaneous branch services including savings bond redemptions, collection items, utility payments, property tax payments, license sticker renewals, postal services, and cred card cash advances where applicable.
- Complete and maintain required regulatory documentation, including Currency Transaction Reports (CTR), monetary instrument logs, hold notices, and other documentation required under BSA/AML and related regulations.
- Reconcile teller work, branch capture, ancillary services, ATMs, and cash recyclers, as assigned.
- Order, receive, verify, and distribute cash shipments from the Federal Reserve or armored carrier.
- Research and resolve teller outages, balancing differences, and transaction discrepancies.
- Accurately scan and balance daily teller work in accordance with bank procedures.
- Perform branch operational duties including processing reports, transaction corrections, and operational documentation.
- Assist with branch opening and closing procedures as assigned.
- Perform other operational duties as assigned.
ADDITIONAL RESPONSIBILITIES – PERSONAL BANKER II
- Perform advanced teller functions requiring greater technical knowledge and independent judgment.
- Process complex transactions and assist with exception items and balancing discrepancies.
- Perform daily balancing and reconciliation of teller ancillary services in accordance with established procedures.
- Serve as a resource to other tellers regarding operational procedures and regulatory requirements.
- Assist with ATM servicing, vault operations, and branch cash management.
- Support training and onboarding of new tellers.
ADDITIONAL RESPONSIBILITIES – PERSONAL BANKER III
- Serve as the lead teller and operational resource within the branch.
- Balance and reconcile the vault, cash recycler, ATMs, and branch cash position.
- Perform supervisor overrides and authorize transactions within established authority.
- Make check hold decisions in accordance with bank policy.
- Conduct teller audits, investigate outages, and resolve balancing issues.
- Train, coach, and mentor tellers on operational procedures, cash handling, balancing, and compliance.
- Assist branch management with operational reporting, cash management, internal controls, and audit preparation.
- Provide operational leadership in the absence of branch management.
TECHNICAL SKILLS NEEDED:
- Basic cash handling, balancing, and currency counting skills.
- Ability to accurately process routine consumer and commercial banking transactions.
- Basic knowledge of negotiable instruments, endorsements, and signature verification.
- Working knowledge of teller operations and branch procedures.
- Basic understanding of banking regulations, including BSA/AML, OFAC, CIP, and Regulation CC.
- Proficiency with core banking systems, teller software, and Microsoft Office applications.
- Strong mathematical aptitude and attention to detail.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Accuracy and attention to detail.
- Dependability and accountability.
- Ability to work effectively as part of a team.
- Ability to remain calm and professional in a fast-paced environment.
- Willingness to learn new procedures and regulations.
- Strong organizational and time management skills.
PERSONAL BANKER II – TECHNICAL SKILLS
- Advanced knowledge of teller operations, cash handling, and branch operational procedures.
- Ability to independently reconcile cash drawers, teller ancillary services, ATMs, cash recyclers, and branch capture.
- Knowledge of vault operations, cash ordering, cash shipments, and currency control procedures.
- Working knowledge of Currency Transaction Report (CTR) requirements, monetary instrument logs, and other regulatory documentation.
- Ability to research and resolve balancing discrepancies and transaction exceptions.
- Strong understanding of BSA/AML, OFAC, CIP, Regulation CC, and other regulations affecting teller operations.
- Proficiency processing complex teller transactions and ancillary banking services.
- Ability to assist with training and provide operational guidance to less experienced tellers.
- Strong analytical, mathematical, and organizational skills.
- Strong critical thinking, multitasking, and problem-solving abilities.
- Adaptability in a changing operational environment.
- Initiative and accountability for assigned responsibilities.
PERSONAL BANKER III – TECHNICAL SKILLS
- Expert knowledge of teller operations, branch cash management, and internal controls.
- Advanced proficiency balancing and reconciling branch vaults, cash recyclers, ATMs, teller cash, and ancillary services.
- Thorough understanding of banking regulations, including BSA/AML, OFAC, CIP, Regulation CC, CTR reporting, and related compliance requirements.
- Ability to perform supervisor overrides, make check hold decisions, and authorize transactions within assigned authority.
- Expertise investigating and resolving teller outages, operational discrepancies, and complex transaction exceptions.
- Advanced knowledge of branch operational procedures, audit standards, and cash control practices.
- Ability to effectively coach, train, and mentor employees on teller operations, balancing procedures, and regulatory compliance.
- Advanced proficiency with core banking and operational software systems.
- Strong analytical, decision-making, and problem-solving skills with the ability to exercise sound judgment in complex operational situations.
- Excellent communication and conflict resolution skills.
- High level of initiative, accountability, and professionalism.
- Ability to prioritize competing responsibilities while maintaining accuracy.
- Strong adaptability and resilience in a fast-paced banking environment.
QUALIFICATIONS:
- High school diploma, GED, or equivalent required.
- Previous cash handling, retail, hospitality, or customer service experience preferred.
- Basic computer proficiency and ability to learn banking software systems.
- Ability to perform mathematical calculations accurately and efficiently.
- Ability to obtain and maintain required regulatory and compliance training.
- Ability to meet the physical requirements of the position.
PERSONAL BANKER II – QUALIFICATIONS
- High school diploma or equivalent required; Associate degree in business, finance, or a related field preferred.
- Minimum of 2 years of teller or retail banking experience, or equivalent cash handling experience.
- Demonstrated proficiency in teller balancing, transaction processing, and branch operational procedures.
- Experience reconciling cash, researching balancing discrepancies, and processing complex teller transactions.
PERSONAL BANKER III – QUALIFICATIONS
- High school diploma or equivalent required; Associate or Bachelor’s degree in business, finance, or a related field preferred.
- Minimum of 4-5 years of progressive teller or retail banking experience.
- Demonstrated expertise in branch cash management, vault operations, ATM balancing, and teller operations.
- Experience performing supervisory teller functions, including transaction approvals, overrides, check hold decisions, and operational balancing.
- Experience training, coaching, or mentoring employees preferred.
- Demonstrated ability to exercise sound judgement, resolve complex operational issues, and support branch leadership.
WORKING ENVIRONMENT AND DEMANDS:
- Work is performed primarily in a retail banking environment with frequent interaction with customers and employees.
- Ability to work a schedule that supports the bank’s operating hours, including weekdays 7:45 am – 6:15 pm, Saturdays on rotation 7:45 am – 12:45 pm, and occasional overtime or travel to other branch locations as business needs require.
- Regularly stand for extended periods while providing customer service and processing transactions.
- Frequently use hands and fingers to handle currency, coin, checks, office equipment, and computer systems requiring fine motor skills and manual dexterity.
- Frequently communicate with customers and coworkers in person and by telephone.
- Regularly operate office equipment, including computers, scanners, printers, cash recyclers, ATMs, and other banking equipment.
- Ability to accurately count, sort, package, and verify currency and coin.
- Frequently lift, carry, push, or pull cash boxes, coin bags, and office supplies weighing up to 25 pounds, with occasional lifting of up to 50 pounds with or without assistance.
- Ability to bend, stoop, reach, kneel, and move throughout the bank location while performing operational duties.
- Visual ability to read computer screens, review financial documents, verify customer identification, and distinguish currency denominations.
- Ability to maintain concentration and accuracy while performing repetitive tasks in a fast-paced environment with frequent interruptions.
BENEFITS:
- Health, Dental, Vision Insurance for eligible employees
- Group Life Insurance 1x annual salary for eligible employees, 100% paid by the bank
- Long-Term Disability insurance for eligible employees, 25% paid by the bank
- Voluntary Life Insurance and Accidental Death and Dismemberment Insurance for eligible employees
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Employee Assistance Program, Travel Assistance and Life Services Tool Kit for eligible employees
- Paid time off including Vacation, Personal, Sick and/or Flexible Leave for eligible employees
- Paid holidays, eleven annually, for eligible employees
- Partially paid Parental Leave for eligible employees
- 401(k) with company match for eligible employees
PERSONAL BANKER I
Pay Range: $16.00 to $19.00 per hour
PERSONAL BANKER II
Pay Range: $17.00 to $21.00 per hour
PERSONAL BANKER III
Pay Range: $19.00 to $24.00 per hour
DISCLAIMER:
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.
FCB Banks retains the right to change or assign other duties to this position.
Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.
In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.
Applicants have rights under Federal Employment Laws
Equal Employment Opportunity Poster https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Equal Employment Opportunity Supplement https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
Employee Polygraph Protection Act https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
