Student Services Representative
About Us
Intelvio is a leading provider of medical training and certification programs dedicated to preparing healthcare professionals for success. Our mission is to deliver exceptional learning experiences and support that empowers students to begin their careers in phlebotomy, medical administrative assistant, and pharmacy technician work and others.
We are currently seeking a Student Services / Call Center Representatives who are passionate about helping others, thrive in a fast-paced environment, and can communicate effectively with empathy and professionalism.
Student Services Responsibilities:
- Answer inbound calls and return voicemails promptly, offering guidance on enrollment, course access, certification, and other inquiries.
- Respond to student and emails within 24 hours, ensuring clear, helpful, and professional communication.
- Maintain detailed and accurate records of interactions using our internal CRM and ticketing systems.
- Troubleshoot common issues related to online course platforms, student portals, accounts, or billing with patience and accuracy.
- Collaborate with other team members, other departments, and onsite instructors of training programs to resolve complex issues and escalate when necessary.
- Provide empathetic, effective, ongoing support throughout the student lifecycle—from training enrollment through total course completion.
- Actively participate in team meetings, training sessions, and continuous improvement initiatives.
- Contribute to a positive and inclusive team culture focused on service excellence.
Student Services Requirements:
- High school diploma or equivalent; some college or customer service training required.
- 1+ year of experience in a large call center, help desk, or education/student services role.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Strong record of reliability (attendance, being ontime, etc.)
- Ability to multitask and prioritize in a fast-paced environment.
- Tech-savvy and comfortable learning new systems (e.g., CRM, ticketing platforms, etc.)
- A proactive team player with a positive attitude and a strong customer-first mindset.
- Ability to manage time well
What We Offer
- Competitive pay and benefits (medical, dental, vision insurance)
- Career growth opportunity
- Generous paid time off, paid holidays, and parental leave
- Opportunities for growth and professional development
- Supportive team culture
- Meaningful work that impacts students training to enter phlebotomy, medical administrative assisting, pharmacy tech roles, etc.
Ready to Make a Difference?
If you're a problem-solver who enjoys helping others and thrives in a collaborative environment, we'd love to hear from you. Apply today and join a mission-driven company that's shaping the future of medical education.
Possible Shift Details:
- 6:20am-2:50pm Monday-Friday (Rotating Saturdays)
- 6:30am-3:00pm Monday-Friday (Rotating Saturdays)
Hours of Operation:
- Monday-Friday: 6:30 am - 7:30 pm
- Saturdays: 5:30 am - 2:00 pm
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
