Princeton, Indiana
The Group Leader will ensure the quality performance of staff working within the site. Direct communication and collaboration with customer/client management in administration of service contract.
Responsibilities:
Essential Functions
Provide quality customer service to include but not limited to the following:
- Administration of contract.
- Assess problems and concerns with client management, shop, and customer personnel.
- Work in conjunction with customer locations to assist in parts availability, information, and request of items through transfer process.
- Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
- Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
- Work with customers to ensure correct items are being procured when necessary.
- Daily monitoring of 5S standards as well as FMDS reports for the customer.
- Answer all messages phone\e-mail in a timely fashion.
- Assist in reviewing all requisition forms to ensure they meet P&P requirements.
- Monitor and analyze Standard Work Procedures
- Provide training as required.
- Daily communication to customer as well as site management
- Assist in cross functional teams
- Shift-to-shift communication
- Professionalism toward customer and staff
Report Review
- Utilizing Microsoft applications to generate and review various reports as outlined in daily, weekly, and monthly guidelines.
- Management and report of daily activities to customer
- Generate and review failures making suggestions based on safety, quality, and production.
Other Requirements
- Review and submit timesheets to include monitoring Customer emergency overtime.
- Investigate and resolve personnel issues.
- Hire and terminate in accordance with policies.
- Complete and submit new hire paperwork.
- Complete and submit termination paperwork as needed.
- Provide orientation, employee requirements for Customer and schedule training.
- Provide 24-hour support to Customer as needed
- Quarterly performance reviews and yearly reviews for direct reports
- Investigate product complaints.
- Supervise all employees while monitoring all job description activities.
- Assist with project research and provide findings.
- Attend meetings with contractor and\or Customer as required.
- Document all levels of discipline; administer discipline in accordance with company guidelines.
- Disperse all communications between customer corporate and district employees as directed.
Required Education:
- College degree preferred or equivalent years of work experience desirable.
- 3 – 5 years direct experience in similar position.
Required Experience & Skills:
Required Qualifications
- 2 years Auto and/or HD Parts experience
- 2 years Inventory Experience
- 2 years Computer Experience
