Date Posted: June 19, 2026
Job Type: Full-time
Pay: $18.00 – $20.00 per hour (Depending on experience)
Location: On-site / In-person (Client premises)
Schedule: Flexible/Rotational (Requires availability for nights and weekends as needed)
Reports To: Technical Operations Lead / Service Manager
Position Overview
Are you a hands-on problem solver who thrives in a dynamic, fast-paced environment? We are seeking a dedicated Field Tech Officer (FTO) to join our technical operations team at a Level 1 capacity.
In this role, you will be providing critical on-site hardware, software, and network support directly at client premises. Because our clients rely on us for seamless, high-availability operations, this position requires flexibility to work nights and weekends on a rotational or as-needed basis. If you are self-motivated, technically curious, and excel at turning frustrated clients into happy partners, we want to hear from you.
Key Responsibilities
Technical Execution
- Deployment & Maintenance: Install, configure, and maintain desktops, laptops, printers, routers, mobile devices, and core network equipment.
- Troubleshooting: Perform diagnostic assessments and on-site troubleshooting for hardware, software, and connectivity issues.
- OS & Software Support: Install and configure Windows operating systems and standard business software applications.
- Infrastructure & Peripherals: Set up and support VoIP phones, surveillance systems, and other local hardware peripherals.
- Systems Management: Handle device replacements, data backups, antivirus deployment, and routine patching.
- Documentation: Meticulously document every site visit, ticket resolution, and issue escalation. Report recurring technical trends to leadership for root-cause analysis.
Client Relations & Communication
- Bridge the Gap: Communicate technical concepts clearly and empathetically to non-technical clients, especially during high-pressure situations.
- Active Listening: Diagnose issues by actively listening to clients to extract their exact pain points.
- Professionalism: Represent the company with a professional appearance, top-tier punctuality, and absolute discretion regarding confidential client data.
- Client Education: Gently guide and educate clients on best practices without rushing or sounding patronizing.
- Collaboration: Maintain detailed notes to ensure smooth ticket hand-offs to fellow technicians.
Job Requirements
- Experience: 1+ years of experience in IT support or hands-on technical field work (desktop/network support).
- Technical Knowledge: Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP), Windows environments, and cloud tools.
- Tools: Familiarity with ticketing systems, documentation platforms, and remote access tools (experience with ServiceNow and Asset Panda is a major plus).
- Mobility: Willingness and ability to travel efficiently between various client sites.
- Physical Ability: Able to lift and move equipment weighing up to approximately 30 lbs.
- Availability: Must be available for day, night, and weekend shifts as dictated by business needs and project requirements.
- Preferred Certifications: CompTIA A+, Network+, or equivalent certifications are highly valued.
The Ideal Candidate
- Composed under pressure: A natural problem-solver who stays calm when a system goes down or a client is frustrated.
- Detail-oriented: Understands that a job isn't finished until the ticket notes and documentation are accurately updated.
- Resourceful but responsible: Knows how to troubleshoot independently, but also knows exactly when to escalate an issue instead of guessing.
- Time-aware: Possesses the ability to triage and prioritize on-site tasks effectively to respect the client's schedule.
- Growth-minded: Intrinsically curious, eager to learn new tools, and continuously leveling up their skill set.
How to Apply
We are urgently hiring!!! If you are ready to take ownership of your technical career and support vital infrastructure when it matters most, please submit your resume and a brief summary of your technical troubleshooting experience.
Pay: $18.00 - $20.00 per hour
Work Location: In person
