Assistant Director, Workplace Experience - Reston
College Board - Global Strategy & Talent
Location: This is an on-site role and requires the candidate to work from College Board's Reston, Virginia office 5 days per week. All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type: This is a full-time position.
The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations — New York City, Reston, and Puerto Rico — the team ensures every workspace is safe, welcoming, and strategically designed to support College Board’s mission and culture. WX is positioned as a strategic, culture-shaping function tied to talent attraction and retention, not traditional facilities management.
As the Assistant Director of Workplace Experience in Reston, you are the operational leader responsible for the full workplace experience at College Board’s Reston, Virginia office. You own day-to-day strategy and service delivery for a location with distinct operational needs — you lead and are supported by the Reston Coordinator, own vendor relationships and budget for your location, and ensure the Reston community feels as connected and well-served as any College Board office.
Reston Operations Leadership & Service Excellence (35%)
Serve as primary point of contact for property management, managing the building relationship including escalations, maintenance requests, and building communications.
Workplace Programming & Employee Engagement (25%)
Design and execute the Reston workplace programming strategy including holiday celebrations, cultural events, team luncheons, and welcome experiences for hybrid visitors.
Vendor Management & Budget Stewardship (15%)
Manage all Reston vendor relationships (snack and beverage, security, property management, janitorial, catering, office supplies, group lunch ordering) with documented SLAs and quarterly performance reviews.
Data Collection, Synthesis & Reporting (10%)
Collect and synthesize Reston workplace data (space utilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director.
Workplace Experience Team Leadership - Reston (15%)
Share context, guidance, and real-time feedback that build the Coordinator's autonomy in routine operations, escalating development or performance observations to the Director.
About You
2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged.
Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes.
Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally, advocate for operational needs, and work through competing priorities with good judgment.
Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance, with the confidence to handle that side of the work independently.
Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools.
Experience with workplace data and the ability to translate operational metrics into strategic insights.
All Roles At College Board Require
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership, and reference checks.
At College Board, we offer more than a paycheck. We provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach To Compensation
The hiring range for this role is $58,000 to $78,000.
Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College Board.
We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more.
