About SCREENEZE®
SCREENEZE® is an innovative building product company based in Cincinnati, Ohio, known for redefining how screen porch systems are designed and installed. Our patented SCREENEZE® system simplifies the screening process, delivering a clean, durable, and contractor-friendly solution that has gained nationwide recognition.
At SCREENEZE®, we pride ourselves on delivering exceptional customer experiences, supporting our distributor and contractor partners, and fostering a collaborative, team-oriented workplace. As a growing company, we value initiative, accountability, and a positive attitude—empowering our team members to make an impact every day.
Position Overview
SCREENEZE® is seeking a highly organized and professional Customer Support Coordinator to serve as the first point of contact for customers, distributors, and internal teams. This role plays a critical part in ensuring seamless communication, accurate routing of inquiries, and smooth day-to-day office operations.
If you thrive in a fast-paced environment, enjoy helping people, and take pride in staying organized and responsive, this is a great opportunity to join a collaborative and growing team.
Key ResponsibilitiesCustomer Support & Communication (Primary Focus)
- Answer and manage all incoming phone calls with professionalism and efficiency
- Route calls to appropriate team members (sales, technical support, orders, etc.) using established call guidelines
- Monitor and manage the shared support email inbox
- Respond to customer inquiries or route messages to the correct internal contact
- Forward relevant inquiries to assigned Sales Representatives
CRM & Support Coordination
- Log all customer interactions in Microsoft Dynamics
- Create and assign follow-up tasks (quotes, sample requests, technical questions, warranties, etc.)
- Ensure all customer requests are tracked and completed—nothing falls through the cracks
- Manage incoming website contact form submissions within Dynamics
- Support internal coordination by assigning and organizing requests appropriately
Administrative & Office Support
- Maintain office supplies and shared spaces
- Coordinate group lunches, food orders, and occasional events
- Assist with internal gatherings and office activities
- Provide light office upkeep and weekly garbage removal (Thursdays)
- Coordinate with external cleaning service vendors
General Administrative Support
- Assist with additional administrative tasks as needed
- Act as the “first touch” for incoming communication across the company
- Help maintain organized workflows across departments
Qualifications
- High School diploma required
- Associate’s or Bachelor’s degree preferred (or equivalent hands-on experience in customer support, coordination, or administrative roles)
- 1–2 years of relevant experience preferred
- Strong verbal and written communication skills
- Professional phone presence and business etiquette
- Highly organized with strong attention to detail and follow-through
- Ability to multitask and manage competing priorities calmly
- Experience with CRM systems (Microsoft Dynamics a plus)
- Comfortable working in a fast-paced, team-oriented environment
What Success Looks Like
In this role, you will:
- Ensure all calls are answered promptly and professionally
- Accurately route emails and inquiries to the right team members
- Keep customer requests documented, tracked, and resolved
- Support a smooth, organized, and efficient office environment
Benefits
- 401(k)
- Health insurance
- Paid time off
Additional Information
- Location: Cincinnati, OH (in-office required)
- Schedule: Full-time
- Candidates must be able to reliably commute
Apply Today
If you're a detail-oriented communicator who enjoys being the hub of a team’s daily operations, we’d love to hear from you!
Pay: $40,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Do you have experience handling inbound phone calls in a professional setting?
- Do you have experience managing a shared email inbox or coordinating customer requests?
- Have you used a CRM system (such as Microsoft Dynamics, Salesforce, etc.)?
Education:
Ability to Commute:
- Cincinnati, OH 45203 (Required)
Work Location: In person
