Description:
Do you have a talent for making people feel heard and supported, especially over the phone? We’re looking for dedicated full-time skilled Customer Service Representatives who thrive on solving problems, building genuine connections, and delivering exceptional service with every conversation.
Key Responsibilities:
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Promptly answer incoming calls to provide a responsive and personalized customer experience
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Accurately verify, update, and maintain customer information and service details within our CRM system
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Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
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Collaborate with field technicians to ensure service records are completed and checked out correctly
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Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail
Requirements:
- Minimum of 2 years of direct experience providing excellent customer service over the phone
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Ability to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment
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Previous dispatch experience is strongly preferred, including scheduling and coordinating field technicians based on availability, priority, service capacity, and daily technician KPIs.
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Direct, hands-on experience with CRM software, specifically Service Titan (required)
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Positive, customer service-driven attitude
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Strong communication skills
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Ability and desire to work independently, come up with solutions, and know how to use your resources
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Must be eligible to work evenings, weekends, and holidays as scheduled
Benefits
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Affordable benefits for full-time employees: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance
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401(k) plan with company match
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Paid Time Off accrued quarterly, paid holidays, and birthdays off
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Teammate & Family Discount
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Paid training and opportunities for advancement
