Min: USD $16.50/Hr. Max: USD $24.82/Hr. Overview:
To pre-register and register patients of Memorial Care UrgentCare. Schedule patients for procedures and tests at MHS facilities. Collects accurate patient demographic and billing information in a timely manner. Interviews incoming patients or Associates, enter information into potential all appropriate software packages. Serves as a liaison between ancillary departments and other Patient Access Services areas.
To review Memorial's Benefits click here: Benefits - Memorial HR
Qualifications:
Education:
High School Graduate or equivalent required.
Experience:
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One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.
Word processing/computer application experience and knowledge desired.
Other Knowledge/Skills/Abilities:
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Minimum typing skill of 40 WPM preferred.
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Demonstrates excellent interpersonal and communication skills.
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Demonstrates ability to work independently.
Responsibilities:
- Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
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Effectively perform general clerical/administrative functions.
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Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
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Pre-register and register all types of patients in multiple software systems.
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Demonstrates an ability to be flexible, organized and function well in stressful situations.
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Maintains a professional demeanor in respect to patients and fellow employees.
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Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
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Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
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Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
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Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
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Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
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Ensures accurate documentation of patient information.
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Responsible for checking and re-stocking supplies as needed.
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Participates in performance improvement activities for the department and organization.
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Adheres to all HIPAA guidelines and patient confidentiality policies.
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Completes annual educational and training requirements.
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Promotes the mission, vision, and goals of the organization and department.
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Performs other related work as required or requested.
