Job Summary
We are seeking a dynamic, detail-oriented CSR & Estimator to join our team!
Experience with ePS Pace (formerly EFI Pace) is highly preferred. In this vital role, you will serve as the primary communication link between sales, customers, and production teams to ensure projects are estimated and executed accurately, efficiently, and on schedule. You will manage customer relationships, coordinate project details, support operational workflows, and proactively develop and maintain house accounts to deliver exceptional customer service and drive account growth.
Responsibilities
- Act as the primary liaison between sales, clients, suppliers, and production teams to facilitate smooth communication and project coordination.
- Prepare detailed project estimates by analyzing specifications, client info and requirements using comprehensive print management information system EFI Pace (ePace) designed for commercial and digital printers.
- Ensures estimation and projects move smoothly from quote approval through final delivery.
- Coordinates project timelines, order specifications, and effective production schedules to support efficient workflow and on-time delivery.
- Manages and develops house accounts under the direction of the OM under the direction of the OM, maintaining strong client relationships, identifying opportunities for growth, and ensuring consistent service standards.
- Responds promptly to customer inquiries, estimating needs, provides order updates, and resolves issues in a professional manner.
- Proactively follows up on quotations, outstanding opportunities, and customer inquiries to solicit orders, secure business, and identify potential concerns or competitive risks.
- Supports inside sales and account growth through prospecting, outbound sales activities, lead generation, quote follow-ups, and developing relationships with new and existing customers to drive revenue growth.
- Collaborates with sales and production teams to proactively identify and resolve potential project challenges.
- Supports customer retention efforts by maintaining ongoing communication with existing accounts and ensuring a positive customer experience.
- Maintains accurate records of orders, project details, client communications, and specifications.
- The CSR provides operational support and cover-off for the Operations Manager (OM) during absences, workload surges, or business needs.
- Assist in monitoring customer satisfaction and identifying opportunities for process improvements utilizing lean manufacturing principles to enhance efficiency.
Skills
- Proven experience in printing and packaging manufacturing, or a related field with a focus on estimation and customer service roles.
- Strong familiarity with computer systems and similar platforms used for production planning and inventory management.
- Excellent communication skills with the ability to explain technical details clearly to clients and team members.
- Proficiency in using Microsoft 365 tools like Excel for data analysis and reporting is highly desirable.
- A proactive mindset with strong organizational skills to manage multiple projects simultaneously.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Bringing others together and trying to reconcile differences.
Join us in delivering innovative solutions by combining your expertise in customer service and accurate estimating with your passion for printing and packaging manufacturing! We are committed to supporting your professional growth while fostering a vibrant work environment where your contributions truly make an impact.
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
