Job Summary: Lead and direct customer issues to closure, by facilitating appropriate teams, and problem
solving, and providing quality assurance to prevent future quality events.
Essential Functions: (Included the following but not limited to other duties that may be assigned)
Level I:
- Primary interface with customers for quality related concerns
- Coordinate, lead, and facilitate customer requests and audits in a timely manner
- Analyze and interpret drawings, data, manuals, and other materials to determine requirements,
inspection/testing procedures, and path forward to resolve the issue
- Plan and conduct the analysis, inspection, testing requirements/procedure, and integration to assure the
quality of the assigned product or process
- Coordination of sorting and containment activities (internal/external)
- Maintain all related portals, websites, databases, and tracking systems (internal/external)
- Complete appropriate documentation as required, such as 8Ds, 5Ps, 5-Whys, etc…
- Champion continuous improvement efforts to assure continued customer satisfaction
- Ensure that the existing IATF/ISO/etc. quality standards are maintained and followed
- Maintain a positive influence by behaving in a manner that enhances Nifco’s success
Level II:
- All of the above Level I functions plus:
o Lead teams to develop countermeasures for shortcomings to prevent reoccurrence
Level III:
- All of the above Level I & II functions plus:
o Spearhead critical quality issues, and lead teams to eliminate issue reoccurrence.
o Plan and develop all aspects of the quality structure to assure the quality of the project.
o Mentor and train lower level engineers and assist with management functions.
Complete an approved quality or process improvement mechanism once per quarter.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
