Description:
The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our housekeeping hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!
WORKING HOURS:
-
Seasonal, Part-time starting in May
-
Days will vary depending on needs of the department and can be Sunday-Saturday
-
Scheduled hours can be from 7am-8pm but most occur 10am-8pm
-
10-25 hours/week depending on occupancy and position
-
High activity around all holidays and weekends
-
$17/hour and up depending on experience.
RESPONSIBILITIES
-
Ensures customers receive a high level of service consistent with our customer service philosophy
-
Communicate with all staff and management using Teams
-
Enforce campground policies and implement solutions consistent with goals of park
-
Proactive guest management to ensure positive environment for all guests
-
Coordinate with Guest Service/Front Desk staff for guest arrivals
-
Coordinate with Guest Service/Front Desk staff for problem resolution when applicable
-
Utilize creative problem solving skills
-
Daily cleaning and maintenance of the restroom facilities
-
Janitorial duties on all buildings at the campground
-
Cleaning and preparation of deluxe cabins and deluxe tents for guest arrivals. This includes but is not limited to: striping of linens, washing of dishes, cleaning of all surfaces, making beds, vacuuming, replenishment of consumables, tidiness of outside areas, etc.
-
Laundry of linens for deluxe accommodations as needed
-
Contribute to the organization of all housekeeping supplies
-
Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.
Requirements:
- Good customer service and communications skills
- Ability to multi task and prioritize
- Able to work with others and work independently
- Professional Appearance and attitude towards guests and fellow team members
- Communicate professionally and patiently
- Be on your feet during shift and able to lift at least 30 lbs.
- Climb stairs, bend, lift, and move repetitively as needed
- Ability to thrive in a fast-paced environment
- Actively communicate both verbally and written
- Speak English, bilingual a plus
PM21
