About Us:
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include:
SALES GENERATION:
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Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
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Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
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Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
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Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
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Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
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Ensure all associates provide the highest level of customer service to achieve World Class Service standards
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Ensure staff maintains constant client communication through referring to client books and client database
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Resolve all client problems and complaints quickly and effectively
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Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
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Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have:
- Is dedicated to meeting the expectations and requirements of internal and external customers
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Gets first-hand customer information and uses it for improvements in products and services
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Acts with customers in mind; establishes and maintains effective relationships with customers
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Be knowledgeable and enthusiastic about fashion
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Excellent communication skills
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Availability to work openings, mids, nights, weekends and Holidays and report to work on a timely fashion
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Ability to support management with supervision of scheduled staff in the store
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Hold Store Key
This commission eligible position will receive a generous employee discount at Robert Graham.
Robert Graham is an equal opportunity employer
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