Job Description: Floor Manager
Reports to: Park Operations Manager
Overview:
At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.
This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.
Job Summary:
The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.
This position is also responsible for opening and closing the facility and managing cash procedures.
What You’ll Do:
Attraction Oversight & Floor Operations
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Maintain direct oversight of all attractions, ensuring safe and efficient operation
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Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
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Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns
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Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)
Training Program Leadership
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Oversee the employee training program, ensuring consistency and accountability across all departments
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Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
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Keep training materials current and ensure compliance with safety and service standards
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Support continuous staff development through coaching and follow-up
Team Leadership & Park Coordinator Management
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Supervise and coach Park Coordinators, ensuring they manage their areas effectively
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Provide guidance, feedback, and documentation of team member performance
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Foster teamwork and positive culture across the park, leading by example on the floor
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Ensure adequate shift coverage and assist with scheduling adjustments when needed
Guest Service & Safety
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Resolve escalated guest complaints and incidents professionally and efficiently
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Reinforce guest service standards daily through coaching and recognition
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Promote and enforce safety standards across attractions and guest areas
Communication & Culture
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Share daily goals and updates with Park Coordinators and staff at the start of shifts
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Keep staff informed on promotions, safety policies, and park updates
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Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations
Opening, Closing, and Cash Responsibilities
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Open and close the facility according to company procedures
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Manage cash handling processes, including opening and closing registers, cash counts, and deposits
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Ensure compliance with cash control policies and investigate discrepancies
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Secure the building and ensure safety and operational readiness at close
Additional Responsibilities
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Maintain a visible presence on the floor, actively engaging with staff and guests
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Support events, parties, and promotions by coordinating floor staff
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Be available during evenings, weekends, holidays, and high-traffic days
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Perform other responsibilities as assigned by the Park Operations Manager
Skills & Qualities We’re Looking For
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Leadership: Strong ability to guide, support, and develop Park Coordinators and front-line staff
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Training-Oriented: Passionate about employee development, documentation, and accountability
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Guest-Focused: Dedicated to creating positive and memorable guest experiences
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Detail-Oriented: Ensures safety, consistency, and high standards across attractions and operations
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Problem-Solver: Responds calmly and effectively to challenges on the floor
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Strong Communicator: Confident in providing direction and feedback to staff
Minimum Qualifications
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Must be at least 21 years of age
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Must be available to work evenings, weekends, and holidays
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Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment
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Strong organizational and people-management skills
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Ability to stand for long periods and lift up to 40 lbs unaided
Why Work at Maui’s Family Entertainment Center
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Leadership role in a fast-growing entertainment environment
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Direct impact on guest experience and team development
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Opportunities for growth into senior operations leadership
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Fun, energetic workplace with a family-friendly culture
