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911 Compliance Division Manager

Williamson County -
Georgetown, TX

Job Details

Full-time
$6,201.18 a month

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Life insurance
Retirement plan

Qualifications

Computer operation
Accreditation standards (regulatory compliance area)
Writing skills
Interdisciplinary policy and procedure development experience
Productivity software
Communication with emergency services
General management
Policy Development

Full Job Description

JOB SUMMARY

Reporting directly to the Emergency Communications Deputy Director-Administrative Assignment, responsible for overseeing the daily operations of the Compliance Division and the functions of the Quality Assurance/Quality Improvement (QAQI) Unit. Maintains and reports compliance to all regulatory and departmental requirements as stipulated by law, agreements, and policies. Coordinates onboarding of new employees. Manages the compliance activities and recommendations to senior leadership in areas of long-range strategic planning, monitoring, and revising and developing effective performance measurements and operating guidelines. Conducts internal investigations.

EXAMPLES OF WORK PERFORMED

Establishes minimum standards and verifies the completeness of documentation for all levels of recognition, certification, and accreditation
Develops proofs of compliance for accreditation standards, prepares policy drafts, prepares written documentation and develops reports
Analyzes internal operating procedures to ensure ongoing compliance with the state and national accreditation standards
Prepares the department for re-accreditation; makes recommendations based on accreditation reviews
Oversees the recruitment and hiring of employees, including internal recruiting and retention programs, applicant testing, interviews, and background investigations
Develops performance improvement plans as needed
Records and conducts internal investigations with performance complaints or allegations of misconduct as directed by the Deputy Director
Organizes, coordinates, conducts and evaluates assigned programs to established goals, objectives, and outcomes
Files regulatory forms and maintains department documents as required by state licensing agencies
Provides access to records as required by statute
Develops, revises, and implements policies and procedures
Coordinates within the division, department, Emergency Services departments, and other internal and external stakeholders to ensure quality of service and care
Assists with budget preparation, including projection of needs, for Compliance Division
Ensures all record and recording requests are appropriately completed to include audits and reports on the collection and security of all records and recordings
Maintains up to date knowledge of State and Federal laws, regulations, and policies governing the division, as well as advanced practices, procedures, and techniques

ORGANIZATION RELATIONSHIPS

Reports directly to – EmergencyCommunications Deputy Director (Administrative Assignment)
Direct Reports – Yes

PHYSICAL DEMANDS

Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
Position involves continual use of a computer keyboard and other peripheral devices

ENVIRONMENTAL FACTORS

Work is primarily indoors in an air-conditioned environment
Regular travel between work sites as required

IRREGULAR HOURS

Work outside of the normal office hours may be required
Non-essential personnel for emergency situations; discretion of Department Director
Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS

Bachelor’s degree in a related field and three (3) years of experience working with accreditation processes and writing/implementing department policies and procedures; OR an equivalent combination of education and experience
Two (2) years of experience directly working with TCOLE documentation and knowledge/understanding of their rules
Two (2) years of experience working in a communications center or another public safety field
Prior leadership and/or supervisory experience
Knowledge of emergency communications practices, as well as federal, state, and local regulations governing departmental policy and operations
Working knowledge of Microsoft Office Suite, Adobe

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment

Valid driver’s license

Required within one (1) year of employment

Completion of Texas Commission on Law Enforcement (TCOLE) Telecommunicator course
Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800

PREFERRED QUALIFICATIONS

Experience in QAQI with reviewing calls and providing feedback
Working knowledge of an Emergency Communications Center
Working knowledge of, CAD, NICE, PowerDMS, TCLEDDS/Secure Share,
NENA Center Manager Certification
Knowledge of emergency communication accreditation standards
Five (5) years of experience in education, training, and quality assurance in a public safety communications or related field
Association of Public Safety Communications Officials (APCO) or National Emergency Numbers Association (NENA) Communications Training Officer certification
International Academy of Emergency Dispatch (IAED), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), and Emergency Police Dispatch (EPD) Quality Assurance (“Q”) certification

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

Criminal background check: Yes
Motor Vehicle Record check: Yes
Drug screening: Yes
Physical exam: No
Psychological exam: No
Additional: N/A

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

JOB SUMMARY

EXAMPLES OF WORK PERFORMED

MINIMUM QUALIFICATIONS

SUPPLEMENTAL INFORMATION

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