Royal Shell Vacations is the area's leading vacation rental company, with beautiful, luxury properties across SW Florida, including Sanibel and Captiva.
In the role of a Guest Services Agent, you will work in our beautiful Sanibel Island Welcome Center. You will interact with guests and help to enhance their vacation experience. You will also be responsible for responding to guest calls or inquiries about unit reservations, provide information, and reserve units for guests.
You will continue the arrival experience by obtaining all necessary information and providing the guests with information about their rental and the area, and exceed their expectations.
We are looking for someone with a positive attitude and a minimum of one (1) year prior front desk experience in vacation rentals or the hospitality industry.
Responsibilities include:
- Greet, interact, and accommodate our guests
- Facilitate guest departure providing accurate statements when requested and ensuring guest satisfaction and assisting with collecting payments due.
- Answer incoming calls and assist with reservations, confirmations, unit need requests, and questions.
- Create all guest and owner arrival packets.
- Explain Royal Shell services and other information about the area as requested.
- Sell, process, enter and confirm unit reservations
A transponder will be provided for tolls, a benefits package, paid time off and more. Hours are 8:30 - 5:00. Saturdays are a required working day for this position. You will have Sundays off plus one other week day. Local candidates only need to apply.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- How many years experience do you have as a guest services agent or front desk at a hotel or vacation rental company?
Work Location: In person
