- Leadership Experience Is Required: Previous supervisory, management, or team-lead experience is required. We are looking for candidates who demonstrate:
Boutique Service Environment: Weekends & Federal Holidays Off
Leadership isn't about having a desk or a title. It's about being in the trenches, clearing the path so your team can succeed.
At Star of Texas Veterinary Hospital in the heart of Shady Hollow, we truly believe that amazing care starts the moment a client reaches out. Whether it's a friendly voice on the phone, a reassuring text, or a warm smile at checkout, you're the one who sets the tone for everything we do.
We don't see this as a typical receptionist position. As a Client Care Specialist (CCS), you'll play a vital role on our medical team, helping create an exceptional experience for both pets and their people. We see you as a vital partner in our medical team. We're looking for a CCS Lead who loves people as much as pets and wants to help us build a front-of-house team that feels like home.
This is a hands-on leadership role. You'll spend most of your time on the floor with the team, with some quiet time set aside for the "big picture" stuff.
About Us: The Star of Texas Culture
We are a proudly independent, privately owned practice, recognized as Best of the Best Veterinarian, a Most Innovative Workplace, and a Compassion-Satisfaction Accredited Workplace (CSAW).
We hold ourselves to high standards while caring just as deeply for the people behind the work. We prioritize your mental health and ensure you have a fulfilling life outside of these walls.
Every member of our team lives by our core pillars:
- We communicate transparent, quality care for our patients.
- We roll out the red carpet.
- We strive to get it right the first time and are accountable for our actions.
- We want to be here.
- We are supportive & non-judgmental of our team and clients.
How You'll Lead the Way
- Lead with Heart: You'll oversee the flow of client communication, ensuring phone calls, text messages, voicemails, and checkouts are managed promptly via Vello while keeping the lobby calm, welcoming, and organized.
- Coach & Cultivate: Act as the primary trainer and mentor for the Client Care Specialist team. You will onboard new hires, coach teammates through daily bottlenecks, and help individuals grow professionally.
- Optimize the System: Partner with hospital leadership to spot operational friction, create and refine Standard Operating Procedures (SOPs), and bridge the communication gap between the front desk, the medical team, and management.
- Be a Fear Free Champion: You'll make sure our low-stress approach is woven into every single interaction we have.
Who We're Looking For...
- Someone who naturally notices when things could be better and jumps in to help.
- Leads through mutual respect, humility, and action rather than a title.
- A calm presence who stays steady when things get a little hectic.
- Is deeply emotionally intelligent and comfortable having respectful, direct, and constructive conversations.
- Wants to help build and refine something extraordinary rather than simply maintaining a status quo.
This role may not be the best fit if you prefer a desk role away from the front lines, avoid difficult conversations, struggle with giving or receiving real-time feedback, or become easily overwhelmed when priorities shift. We are intentionally rebuilding and refining our CCS team, and we want someone genuinely excited by the opportunity to help shape its future.
What You'll Bring to the Team
- Leadership Experience: Previous supervisory, management, or team-lead experience is required. We are looking for candidates who demonstrate:
- Experience leading and coaching teams in fast-paced, high-volume environments where quick decision-making is essential.
- A proven background in high-end, high-touch, or boutique service industries (e.g., luxury retail, hospitality, or premium healthcare).
- Demonstrated success in managing, developing, and holding team members accountable.
- Service Excellence: Outstanding customer service history required.
- Preferred Industries: Experience leading teams in hospitality, luxury retail, healthcare, veterinary medicine, high-end food service, or similar high-touch, service-focused environments. Veterinary experience and Fear Free knowledge are beautiful pluses, but we are absolutely willing to train the right cultural leader from outside the field.
- Excellent written and verbal communication skills.
- Strong organizational abilities and text/computer literacy.
- You'll need to be local to Southwest Austin (78748) for a reliable commute.
- References: 3 professional references are required, preferably from when you held a supervisor or lead role rather than a peer-level or member-level role.
The Good Stuff: Pay, Perks & Balance
- Job Type: Full-Time (40 hours per week).
- Pay Range: $22.00 – $24.00 per hour (Based on experience).
- Hours: Scheduled within our hospital operating hours of Monday through Friday, 7:00 AM – 6:00 PM.
- Work-Life Balance: All weekends and Federal holidays off! Enjoy your personal time fully with zero routine weekend commitments.
Perks for Everyone:
- Employee Assistance Program (EAP): Comprehensive mental health support resources available to your entire household from day one.
- Fear Free Certification: We'll pay for and guide you through becoming officially Fear Free certified.
- Referral Bonus Program: Financial rewards for helping us recruit other high-caliber professionals.
- Pet Discounts: Great discounts on care for your own furry family members.
- Daily refreshments and uniforms provided.
Even More for Full-Time Team Members:
- Health & Wellness: Medical, dental, and vision insurance to keep you feeling your best.
- Your Future: A 401(k) with employer matching.
- Time for You: 80 hours of PTO annually, plus an additional vacation time pool that grows with your years of service.
Ready to help shape the future of our practice?
We're a women-led, LGBTQ+ friendly, and equal opportunity workplace. Everyone is welcome here!
To Apply: Please submit your resume along with a brief cover letter telling us about a time you coached a team member to success, and why you are excited to bring red-carpet service to the Star of Texas team!
Work Location: In person, Southwest Austin, TX 78748
What to Expect Next
Our process includes a phone interview, an in-person interview with leadership, and an in-person observational visit with our team.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Leadership: 1 year (Required)
- Management: 1 year (Required)
Ability to Commute:
- Austin, TX 78748 (Required)
Work Location: In person
