The Quick Lane Manager supervises the daily activity and performance of Advisors and Technicians. He or she acts as the primary contact between the dealership and customers for all customer concerns related to maintenance services. He or she listens to and thoroughly understands a customer's service/repair concerns, sets and manages the customer's expectations, and works closely with the team of advisors and technicians to resolve issues. The primary goal of the Quick Lane Manager is to train staff on the how to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.
The ideal candidate has a high school diploma or GED and at least two years of dealer-level or quick lube facility experience that includes some supervisory/management responsibilities. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to manage a team to deliver world class customer service.
Compensation ranges from $7,000 - $8,000 based on experience!
Preferred
-
2 year(s): Dealership Level or Quick Lube Management/Supervisory Experience
Required
Preferred
-
Team Player: Works well as a member of a group
-
Loyal: Shows firm and constant support to a cause
-
Functional Expert: Considered a thought leader on a subject
-
Enthusiastic: Shows intense and eager enjoyment and interest
-
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
-
Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
-
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
-
Self-Starter: Inspired to perform without outside help
-
Job Security: Inspired to perform well by the knowledge that your job is safe
-
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
-
Financial: Inspired to perform well by monetary reimbursement
-
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
-
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
