Overview
We are seeking a dedicated and detail-oriented Patient Service Representative to join our healthcare team. The ideal candidate will possess a strong background in medical office operations, with excellent communication skills and a passion for providing an exceptional patient experience. As a Patient Service Representative, you will serve as the first point of contact for patients, ensuring smooth administrative processes and fostering a welcoming environment. Your role is vital each and every day!
DAILY EXPECTATIONS
- Patient Intake & Greeting: Welcome patients with a positive attiture, update demographic and insurance information, and assist with completing medical history and consent forms.
- Scheduling & Communication: Answer high-volume calls, schedule and confirm appointments. Route messages accurately in our Electronic Health Record (EHR) system.
- Financial Management: Verify insurance eligibility and explain benefits clearly. Accurately collect co-pays and process point-of-service payments.
- Clinic Workflow: Work collaboratively with clinical staff and providers to ensure smooth daily operations and manage patient flow.
- Patient Experience: Anticipate patient anxieties and provide a warm, professional environment at all times.
- Provide administrative support by answering phone calls, responding to patient inquiries, and coordinating communication between patients and healthcare providers.
Experience
- Prior experience working in a medical office setting is highly preferred.
- Knowledge of health regulation policies related to patient privacy and data security is essential.
- Familiarity with EMR/EHR systems for managing electronic health records efficiently.
- Strong understanding of medical terminology to accurately interpret patient information and documentation.
- Experience in medical administrative support roles involving appointment scheduling, billing, or insurance processing.
- Knowledge of health insurance procedures and requirements to assist patients effectively.
- Office experience demonstrating organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Pay: $18.00 - $20.60 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Life insurance
- Paid time off
Work Location: In person
