Company Overview
HCLTech is a global technology leader with a presence in over 60 countries, dedicated to delivering innovative solutions across digital, engineering, cloud, and AI domains. We serve a diverse range of industries, empowering clients worldwide to achieve their digital transformation goals through cutting-edge technology services and products.
Fulltime
Location : Atlanta GA (Onsite)
Years of Experience
- Min 5+years experience in a similar position Work in similar technical profile.
2-3 years of Datacenter experience
Certification requirements
CCNA Certified
A+ Certified
MCSE
Responsibilities :-
Adhering to SLAs
ITIL Processes awareness and adhering to
Reporting to the Track Lead / Team Lead
Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
Troubleshooting technical issues
Ensuring that the processes are adhered to
Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup, Vulnerability Management
Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performs repairs on computers, laptops, printers, Mobile device Management and any other authorized peripheral equipment
Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed
Create documentation for process and procedures
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Technical Requirements
Required Skills / Qualifications:
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation(Windows/MAC) and troubleshooting skills
- Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Good knowledge of MAC OS, IPAD and Android devices
- Knowledge in windows Image build process and SCCM, Ivanti deployments.
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Handheld –Android & IOS support knowledge (MDM)
- Strong Customer service skills
- Strong written and verbal communication skills
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience
Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required. Excellent trouble-shooting skills
Must Have experience in Providing smart hands support for Network and Datacenter Equipment
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Pay: $54,000.00 - $88,000.00 per year
Work Location: On the road
