At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. In Customer Support (Sales) you’ll play a crucial role in assisting our internal and external clients in all aspects of the sales process, including research, analysis and proposal and event support.
- This role will be filled at the representative or Associate level depending on experience
What you'll get to do:
- Utilize intermediate to advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP functions, and other formulas/calculations, to analyze sales data and support accurate reporting.
- Prepare, maintain, and validate sales reports and commission spreadsheets, ensuring data accuracy, consistency, and timely updates.
- Generate revenue reports to support market analysis, forecasting, and business insights.
- Research size and scope of respective clients to properly align revenue to internal organizational structure and effectively maximize client growth and retention.
- Review, assign, and verify commission allocations to ensure accurate revenue association for Account Executives.
- Perform training to external clients including but not limited to Zoom demonstrations, ES Client Demonstrations, Witness training and My Veritext Demonstrations.
- Provide support across various Sales related workflows and projects, continuously working to enhance job knowledge while bringing value to the organization.
- Act as a subject matter expert for using technology tools and sales reporting, i.e. Salesforce, Marketo and other resources as appropriate.
- Edit, update, and proof marketing materials for events, promotional campaigns, and client-facing flyers.
- Coordinate the ordering and distribution of branded marketing materials, including business cards, stickers, and promotional merchandise for client engagement.
- Manage registrations for Account Executives at client events, networking functions, and legal association memberships.
- Build and maintain positive relationships with our clients; surpass their expectations by anticipating their future needs.
- Maintain up-to-date knowledge of Veritext products, services, policies and best practices to provide a high level of support to clients, partners and internal sales team.
The kind of teammate we're looking for:
- 1+ year of related experience
- Salesforce experience preferred
- CRM experience preferred
- Driven, proactive and customer service oriented with strong interpersonal skills
- Knowledgeable of or eager to learn the sales cycle; accepts direction and guidance with grace
- An excellent eye for detail with superior written and verbal communication skills
- Extremely organized with the ability to multi-task and manage your time efficiently in a fast-paced environment
What's in it for you:
- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- Hybrid or remote work structure (based on business needs)
- Paid Time Off to rest, relax and pursue special interests outside of work (paid holidays, personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
