You're Not Just Organized. You're the Reason Things Run.
At Lynn Smith Media & Communications, we help leaders show up with confidence, clarity, and credibility in the media and in the boardroom. Our work is high-stakes, our clients are high-profile, and our standards are high which means the person who keeps this operation running needs to be exceptional.
We're looking for a Client Success Coordinator who thrives at the intersection of client service, project execution, and executive support. You're the kind of person who already has three follow-up emails drafted before the meeting ends. You don't wait to be told what to do — you see the gap and close it.
This is a mid-level role with real runway. If you're motivated, sharp, and hungry to grow inside an entrepreneurial environment with a dynamic CEO, this job is for you.
What You'll Own
Client Delivery Support
- Take full ownership of the client onboarding process the moment a contract is signed — and drive every step of delivery internally from there
- Manage active client engagements across all LSMC service lines, including Executive Media Training, Elite Prep Sessions, Leadership Communications Training, and Media Strategy & Placement
- Attend client kickoff calls, capture all action items, and make sure nothing falls through the cracks
- Keep client project boards (Monday.com) current and accurate at all times
- Ensure client folders are complete and finance has what it needs to invoice on time
Executive Support for the CEO
- Manage the puzzle that is the CEO's calendar - scheduling all client delivery calls, sales calls, meetings and presentations so that she can do everything needed without chaos, resolving conflicts proactively, and ensuring she's always prepared for what's next
- Create briefing materials
- Protect strategic focus time through smart time blocking
- Facilitate and document the weekly L10 team meeting, capturing all action items with owners and due dates
- Keep the meetings on agenda, on time, and on track
Sales Operations Support
- Attend the weekly sales meeting and maintain an accurate, up-to-date pipeline in Monday.com
- Gather inputs for proposal creation and review all proposals for accuracy before CEO approval
- Keep sales process documentation current
What We're Looking For
- 3–6 years of experience in B2B client services, account coordination, and project management — ideally in a fast-paced, service-based business
- Proven ability to manage multiple clients or projects simultaneously without dropping balls
- A natural communicator who adjusts their style to the audience — whether that's a C-suite client or an internal team member
- Calm under pressure.
- Comfortable with ambiguity and energized by an entrepreneurial environment (not paralyzed by it)
- Proficient with project management tools (Monday.com experience is a plus)
- A genuine desire to work closely with and learn from an entrepreneurial leader
- Bachelor's degree required
- Must be located in Ohio — this is a fully remote role with quarterly travel to South Carolina, Ohio and NYC as needed. Due to other team member proximity, we are only interviewing candidates who live in Ohio.
You'll Thrive Here If You
- Stay composed when priorities shift without warning
- Listen before you speak, and speak with intention
- Bring solutions to the table, not roadblocks
- Care deeply about the client experience. Not because you're told to, but because it's who you are
- Take pride in how you show up on camera, in meetings, and in every email you send
- See this role as a launchpad, not just a job
About Lynn Smith Media & Communications
LSMC is a boutique media and communications firm led by Emmy Award-winning journalist and executive communications coach, Lynn Smith. We prepare CEOs and C-suite executivesto communicate with confidence across media, live events, and high-stakes situations. Our team is small, our work is meaningful, and the people we hire genuinely shape our clients' experience.
We are a fully remote team headquartered in South Carolina, which means we hire self-directed people who don't need someone looking over their shoulder to do great work. You'll be expected to show up fully — on camera, on time, and fully prepared — for every client interaction and internal meeting. Proximity may be virtual, but our standards and connection as a team are not.
We move fast, we hold high standards, and we take care of each other. If that sounds like your kind of place, we want to hear from you.
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- Paid time off
- Work from home
Work Location: Hybrid remote in Columbus, OH 43215
