Job Overview
The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of prospects who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support.
Our Personal Travel Concierge is a sales position with Total earning potential of $80,000 - $150,000 annually (Base + Commission).
In this role you will:
- Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions.
- Make 75-100 daily outbound calls following up with prospects that have expressed interest on our website or have requested more information on our product (No cold calling).
- Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing.
- Maintain detailed CRM records and ensure timely follow-up on every lead.
- Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset.
- Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality
- Offer ancillary services like: Travel Protection, Air & Hotel, and Excursions
To be successful, you will need:
- 5+ years’ experience as a sales professional in a high-end travel or Contact Center sales environment
- A proven track record of consistently surpassing sales targets and revenue goals
- Experience working in a call center environment, taking both inbound and outbound interactions
- Clear, persuasive communication with strong relationship-building skills
- Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams
- Flexible in schedule—you’re available for evenings, weekends, and holidays to serve guests in various time zones
- Equipped with a dedicated home office: wired high-speed internet (minimum 25 Mbps) and a quiet workspace (we provide the rest)
Additional Skills:
- Must commit to delivering a high level of customer service
- Maintain positive, pleasant behavior while engaging customers & colleagues
- Possess excellent written & verbal communication skills
- Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
- Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively
- Maximizes opportunities to increase sales revenue by offering additional amenities and ancillary products
- Ability to follow our exclusive Ritz-Carlton Yacht Collection Sales Process
- Ability to learn and utilize the reservations system
Expected Hours of Work
- Full-time (40-hour work week)
- Hours are shift-based and may include evenings when guests are most available
- Flexible to work weekends and public holidays
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Job Type: Full-time
Pay: $70,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you worked with reservation and CRM systems to manage guest profiles, bookings, and preferences? Which platforms are you familiar with? When was the most recent of these experiences?
- In this position, you must be sales-focused and make 75+ outbound calls per day. Are you prepared to do that to generate business and build relationships with our guests?
- Do you have at least 4 years of experience in luxury hospitality, cruise, or travel guest services? Can you briefly describe your most relevant role that relates to this?
- Can you work a hybrid schedule in downtown Fort Lauderdale and 1 weekend day if needed?
Work Location: Hybrid remote in Fort Lauderdale, FL 33301
