The Data Processing Specialist is responsible for supporting a wide range of operational functions within the bank, including digital banking services, debit card administration, cash letter processing, non-post and NSF processing, wire transfers, fraud monitoring, balancing, and customer account maintenance. This position ensures transactions are processed accurately, regulatory requirements are met, and customers receive timely, high-quality service.
Essential Duties and Responsibilities
Digital Banking
- Add and maintain account relationships and transfer permissions.
- Process package changes and service updates.
- Process external transfers.
- Assist customers with Bill Pay setup and maintenance.
- Process mobile deposits & RDC deposits.
- Process wire and ach requests.
- Respond to customer inquiries through the secure message center.
- General troubleshooting and customer support.
Debit Card Services
- Order replacement debit cards.
- Monitor shipping status and card fulfillment.
- Adjust card limits as authorized.
- Troubleshoot card issues and customer concerns.
- Generate required debit card reports.
- Support digital wallet enrollment and maintenance.
Non-Post and NSF Processing
- Review and process non-post items.
- Process NSF and reconciliation items.
- Generate notices and operational reports.
- Process returned checks according to bank procedures.
- Assess and apply applicable service fees.
Balancing
- Balance ATM transactions.
- Balance official checks.
- Assist with farm accounting balancing as assigned.
Wire Processing
- Process incoming domestic and international wire transfers.
- Process outgoing wire transfers
Fraud Monitoring
- Perform daily OFAC screening.
- Assist with ACH fraud monitoring and resolution.
- Support check fraud investigations.
- Coordinate debit card fraud issues with appropriate departments.
Qualifications
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities while meeting daily deadlines.
- Excellent customer service and communication skills.
- Ability to maintain confidentiality and comply with bank policies and regulations.
