WHO IS OLIVE CREST?
Since 1973, Olive Crest has transformed the lives of over 200,000 abused, neglected, and at-risk children and their families. We work tirelessly to meet the individual needs of kids in crisis by providing safe homes, counseling, and education for both youth and parents throughout Southern California, Nevada and the Pacific Northwest. Olive Crest is dedicated to preventing child abuse by strengthening, equipping, and restoring children and families in crisis… One Life at a Time.®
WHY JOIN OLIVE CREST?
Use your talents, experience, and education to connect Olive Crest programs with the faith community and create greater support for children, youth, and families in vulnerable situations. At Olive Crest Los Angeles, your work directly impacts the community through meaningful programs, volunteer leadership, and strengthened community connections, within a supportive and inspiring environment.
OVERVIEW
The Housing Intake Coordinator plays a key role in both the front-end experience of the program and the day-to-day operations of the housing units. This role is a mix of admin and hands-on, with no two days looking the same. One day may involve reviewing referrals, coordinating interviews, and welcoming a new participant into the program; the next may include preparing an apartment for move-in, coordinating maintenance, or supporting a client through a transition out of the program.
This person is responsible for ensuring intake documentation is complete and compliant, walking a unit to ensure it’s move-in ready, picking up supplies, or stepping in to handle unexpected needs. This role is ideal for someone who is highly organized, proactive, and not afraid to jump in wherever needed to support both the program and the young adults it serves.
While this role is based out of our Bellflower office, there is a field-based component serving clients within Bellflower and Lakewood.
JOB DUTIES AND RESPONSIBILITIES
- Monitor referral communications daily and respond to DCFS/Probation inquiries, vacancy questions, and placement updates within required county and Olive Crest timelines.
- Review and screen THPP-NMD applications to determine program eligibility and provide timely status updates to referral partners.
- Coordinate orientations, interviews, and intake meetings in collaboration with the Program Director, ensuring participants understand program expectations and complete required documentation.
- Coordinate move-in and move-out processes, ensure units are ready, intake procedures are completed, and participants receive appropriate orientation to housing and safety protocols.
- Maintain organized client records, including electronic documentation uploads, binder creation, and compliance with DCFS and agency standards.
- Complete required weekly and monthly program reports, including occupancy and referral logs, by established deadlines.
- Oversee residential unit operations, including bi-monthly walkthrough inspections, maintenance coordination, vendor scheduling, inventory management, and key control systems.
- Serve as the primary liaison with property managers and housing partners, maintaining positive working relationships and coordinating unit access and compliance needs.
- Support annual DCFS inspections and audits through internal unit inspections, documentation, and timely follow-up on corrective actions.
- Participate in a rotating on-call schedule to provide 24/7 participant support as required by program policy.
- Collaborate closely with case managers and program staff to support participant stability, respond to concerns, and ensure timely follow-through on housing-related needs.
REQUIRED QUALIFICATIONS
- Must have a Bachelor’s Degree in Social Work, Human Services, Psychology, Counseling, or related field, with a minimum of one year of experience working with youth in foster care or similar populations within trauma-informed environments.
- Minimum one year working within child welfare and family systems, and/or trauma-informed work.
- Familiarity with supportive housing programs and/or experience working with DCFS or county-contracted services
- Must obtain and maintain record clearance free from criminal convictions.
- Must have and maintain a valid California Driver License, auto insurance, and clean driving record in accordance with Olive Crest’s auto insurance policy.
- Must have CPR and First Aid certification upon hire and maintained throughout employment
- Computer skills necessary (proficiency in Word, Excel, Outlook, Adobe).
- Comfortable spending significant time driving as part of regular duties.
- Strong interpersonal skills with the ability to build rapport and maintain professional relationships with clients, coworkers, and community partners.
- Ability to manage multiple priorities, including intakes, reporting deadlines, inspections, and follow-up tasks in a fast-paced, deadline-driven environment.
- Highly proactive, solution-focused mindset with the ability to identify concerns early and support client stability and program compliance.
- Must have a philosophy of support for abused children in line with values, mission and treatment philosophy of Olive Crest.
PREFERRED QUALIFICATIONS:
- Previous experience working in a THPP-NMD, transitional housing, supportive housing, or residential services program.
- Experience completing compliance documentation, audits, or unit inspections in accordance with CCL and DCFS standards.
- Training or certification in crisis intervention, de-escalation, trauma-informed care, or similar supportive service areas
- Knowledge of housing operations, including coordinating maintenance requests, vendors, and move-in readiness.
HEALTH BENEFITS
- 2 Cigna Medical HMO's and 2 PPO's to choose from
- A Dental HMO and PPO through Cigna to choose from
- A vision plan through VSP
TIME OFF BENEFITS INCLUDE
- Up to 48 hours of sick time per year that caps at 120 hours
- Flexible use of sick hours for personal time
- 1 week of paid vacation per year; increase to 2 weeks after 12 months of employment; additional vacation time awarded in the 4th year & every 4 years thereafter
- Up to 40 hours per year for Jury Duty or Trial Witness
- Up to 48 hours per year for Bereavement with death in immediate family
OTHER AVAILABLE BENEFITS INCLUDE
- 403(b) Retirement Plan
- Life Insurance
- Pre-Taxed Child Care
- HSA/FSA options
- 5 AFLAC Options to choose from
- Employee Assistance Program
- Up to 12 paid holidays
- Mileage Reimbursement
- Cell Phone Reimbursement
- Referral Program
Job Type: Full-time
Pay: From $29.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- This position requires participation in a rotating 24/7 on-call schedule to support young adults in crisis situations. Are you able to meet this requirement?
Education:
Experience:
- Child welfare: 1 year (Preferred)
Work Location: In person
