Major Responsibilities:
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Serve as a subject matter expert for the EHR and provide in-depth support to the entire care team in the inpatient setting which encompasses hundreds of processes and workflows. Serves as a liaison between clinicians, operational leadership and IT. Communicate and collaborate with CI and IT teams to address technical challenges. Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes. Begin developing subject matter expertise in one or more areas of specialty. Performs basic troubleshooting and escalates as needed.
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Participate in efforts to manage change related to technology adoption. Provide end user support and help to identify areas of resistance. Provides basic reporting tool assistance to end users. Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions.
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Supports and guides optimal use of inpatient clinical systems and supportive clinical documentation practices and tools. Ensures successful implementation, administration and documentation of new and/or existing clinical applications. Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes. Begin to have the ability to analyze complex clinical workflows to identify bottlenecks, inefficiencies and areas for improvement. Participate in cross functional teams in implementing workflow enhancements.
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Provide support to users of our clinical systems, either in person or virtually, to promote effective and efficient use of technology and the EHR. Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization. Go to resource for EHR related questions and concerns and other clinical systems as assigned.
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Partners with the regional informatics training and education team to assist in training delivery as needed. Provides informal guidance/resources to new team members and customers. In partnership with the training and education team, evaluates training effectiveness and recommends modification to training programs accordingly. Integrates knowledge of policies and clinical resources into educational programming.
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Proactively monitor and respond to end user requests for assistance. Understand the pain points, challenges and technology needs related to the EHR and other clinical systems. Develops and maintains key partnerships with site and regional leaders. Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports.
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Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed. Informal assists with new clinical staff. Assist users in personalizing system settings to align with user preferences, either in person or virtually. Continuously seek ways to enhance user experiences and outcomes. Provides EHR and integrated clinical systems onboarding, ongoing education and training to the entire inpatient care team. Recommends additional training and education for multiple areas and roles based on ongoing evaluation and assessment.
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Works in partnership with clinical informatics and interdisciplinary team to help identify opportunities for optimization and technical improvements/changes. Identify opportunities for process optimization within clinical workflows. Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency. Promote adherence to recommended workflows. Support system upgrades and enhancements, ensuring smooth transition. Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively. Utilizes evidenced based practice or best practice methodology of clinical system end users. Provides ongoing support and ensures successful implementation, administration and documentation of new upgrades, releases and enhancements.
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Participates in the development of analysis and design of EHR configuration to support organizational initatives to ensure that end user needs are addressed. Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes. Assists in identifying metrics that monitor the effectiveness of implemented projects and programs. Following defined testing scripts and plans, perform testing of new or enhanced clinical workflows.
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Assist the training team in delivering virtual training sessions for clinical staff as assigned. In partnership with the training team, develop job aids, quick reference guides and other material.
Licensure, Registration, and/or Certification Required:
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Epic Clinical Informatics Certification or attained within 12 months of hire
Education Required:
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Bachelor’s Degree in Business, IT, Nursing or other related healthcare field
Experience Required:
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3-5 Years Clinical Experience with extensive experience in the use of clinical technology systems OR
- 1-2 Years Clinical Informatics Experience
Knowledge, Skills & Abilities Required:
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Strong communication skills and ability to convey technical information to non-technical users
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Analytical mindset with the ability to identify areas for improvement
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Passion for healthcare technology and a commitment to advancing patient care
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Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring)
Physical Requirements and Working Conditions:
Preferred Job Requirements:
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Licensed Clinical Professional Preferred (RN, PT, OT, etc.)
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
