If you enjoy hands-on work, talking with customers, and making devices perform exactly as they should, this role is for you. As an Onsite Device Installation & Support Specialist, you’ll be the go-to person at customer sites for Otodata device installs, maintenance, testing, and troubleshooting—while keeping communication flowing with our customer service team.
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Deliver standout field service during site visits and dispatches—on time and on point.
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Plan your workflow to hit scheduled tasks and keep operations running smoothly.
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Own on-site work: installations, repairs, maintenance, and equipment testing for proper function and compliance.
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Diagnose issues quickly and apply the best fix to restore performance.
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Log accurate, timely service reports describing work performed, issues found, and resolutions.
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Suggest and refine processes to boost quality and efficiency.
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Drive company vehicles safely and leverage field automation systems to optimize your day.
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Adhere to company protocols and field procedures for consistency and safety.
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Share insights with technical teams; collaborate to strengthen support and service delivery.
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Build trust with customers, vendors, and partners through professional interactions.
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Offer constructive feedback that elevates installs, service quality, and the customer experience.
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High school diploma or equivalent (required).
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Associate’s degree or technical certification in IT, Electronics, or Engineering (preferred).
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Background in field operations, technical support, or equipment installation/maintenance; mobile technician experience a plus.
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Proven troubleshooting with electronics or IoT technologies.
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Customer-facing experience with strong communication and problem-solving.
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CompTIA A+, Network+, or equivalent (preferred).
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Valid driver’s license and clean driving record for vehicle operation.
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No criminal or judicial record related to the services provided.
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Telemetry or gas industry experience (asset).
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Geographic familiarity with the United States (asset).
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Hands-on field service capability—installation, troubleshooting, repair.
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Strong technical diagnostics and compliance mindset.
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Ready to travel up to 75% and work flexible shifts as needed.
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Self-motivated, accountable, and reliable without direct supervision.
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Adaptable to evolving products, processes, and environments.
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Detail-focused with rigorous documentation habits.
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Customer-obsessed with high professional ethics.
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Comfortable operating in a fast-paced, dynamic setting.
Sharpen your IoT expertise, expand your field operations toolkit, and influence process improvements across teams. Your feedback helps shape how we serve customers and scale excellence.
