Middleman by Boka Restaurant Group
A cocktail-forward concept rooted in connection, Middleman is designed to bring people together over thoughtfully crafted drinks. Located between Alla Vita and Momotaro, it serves as a welcoming gathering space where guests can explore creative cocktails, small-batch Tennessee whiskeys, and rare spirits. With a program focused on discovery and a design inspired by European arcades, Middleman offers a stylish yet approachable environment for conversation, exploration, and shared experiences.
The Role
The Service Manager plays a hands-on leadership role in daily operations, service execution, and team support. This position helps maintain service standards, support staff development, and ensure a smooth and consistent guest experience.
What You’ll Do-
Support daily operations and lead service from the floor
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Help manage the floor during service, including touching tables, running drinks, supporting staff, and overseeing the door
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Execute opening and closing responsibilities, including pre-shifts, daily recaps, and end-of-day procedures
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Assist in training, coaching, and supporting front-of-house staff
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Monitor reservations and manage guest flow using OpenTable
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Maintain clear and consistent communication with staff, leadership, and guests
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Participate in management meetings and contribute to team alignment
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Uphold service standards, hospitality expectations, and overall dining room organization
Who You Are-
An emerging hospitality leader with 2+ years of management experience in a fast-paced restaurant
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Guest-focused, composed, and confident on the floor
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Strong knowledge of food, beverage, and service standards
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Comfortable supporting a team while remaining hands-on during service
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Organized, detail-oriented, and proactive
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Experienced with restaurant systems such as OpenTable and Aloha
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Available to work nights, weekends, and holidays as needed
Why This Role-
Work in a warm, high-energy dining room focused on genuine hospitality and guest experience
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Be part of a restaurant that values teamwork, consistency, and growth
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Opportunity to grow within Boka Restaurant Group, a company known for developing and promoting talent
Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!
Physical Requirements:-
Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
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Safely and effectively use all necessary tools, equipment, and cleaning chemicals
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Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
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Ability to bear exposure to hot and cold environments
More detail about Middleman part of BOKA Restaurant Group
